Winter Sports
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Skates
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On Sale
Delivery 3-5 business days
365 days return
Description
To arrange your return service, add it to your cart just like any other product and provide your personal information during checkout. Please be aware that processing your return could require some time, as we manage your data manually.
Once you have purchased the Return Service, an email with additional instructions will be sent to you at the earliest opportunity.
reviews (773)
 Verified Buyer |
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| "Good" | |
| Ivan Parikov (Scarborough) | 2023-11-06 |
| Verified Buyer |
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| "Skatepro should clearly state on the product page that this is a UPS label. I purchased a return label but there are no UPS locations where I am and I can't schedule a pickup. So, I've basically wasted my money." | |
| Danik Bourdeau (Bridgetown) | 2023-01-04 |
Reply from SkatePro: Hi Danik, thank you for taking your time to give us feedback. You're absolutely right, this information is missing from our website. We apologize for that! We will update our site as soon as possible. If you can't use the ordered return label, we can refund the money for you. We will reach out to you in a separate email. :) /SkatePro Customer Connection Team |
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| Verified Buyer |
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| "Absolutely excellent. Easy and painless. Thanks to the skate pro team for 1st class service." | |
| Kelly Sickavish (North Vancouver) | 2021-10-15 |
| Verified Buyer |
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| "SkatePro accidentally sent me a mismatched pair of skate (different sizes) and their return service and customer service were both excellent in rectifying the issue." | |
| Andrea Harper (Toronto) | 2021-09-28 |
| Verified Buyer |
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| "Ordered the prepaid package, got the label, returned (had to drive to find a UPS) outlet and then after all was said and done, I got a bill notice for an extra 70$ for the return. If I had known that would happen I would have never ordered from here, knowing that you have to try things on and the fit needs to be good, returns are super likely." | |
| Anna Roginska (Lion's Head) | 2021-04-28 |
Reply from SkatePro: Hi there Anna Roginska, Thanks for taking the time and dropping a review! Sorry, we couldn't make it work out this time, but appreciate the feedback. We have previously reached out to you in regards to the process you should take with FedEx, and/or Canadian Border Services Agency (CBSA). Please reach out again if you need further assistance with the process! We are glad to help 🙂 / Jay |
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| Verified Buyer |
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| "I returned my first pair of boots just to small my mistake so used their return service and couldn't have been easier to use another good experience with the company no issues ." | |
| Gordon Elliott (Edmonton) | 2021-01-28 |
| Verified Buyer |
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| "Returns were easy and fast" | |
| L. Kelly (North bay) | 2021-01-28 |
| Verified Buyer |
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| "Excellent!! I'd recommend buying the return label!" | |
| Dionne S. (St. Albert) | 2021-01-19 |
| Verified Buyer |
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| "This was amazing! So speedy and easy to do! Print the return label and send them off! Got the new pair super fast and a refund of my money when they got the return. No questions! Fast and simple!" | |
| Jessica Eagleson (Sturgeon County) | 2021-01-06 |
| Verified Buyer |
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| "Perfect and professional!" | |
| kevin golem (Desert Blume) | 2020-12-30 |
| Verified Buyer |
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| "Excellent service, easy return, no hassle. I would use this service again." | |
| Sandra Penner (London) | 2020-09-03 |
| Verified Buyer |
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| "Returning was super easy. Even from United States. All of the forms were already filled out and they sent a label to make it easier. Even the people at the UPS store were very impressed." | |
| Richard Wheeler (Saunderstown) | 2023-03-01 |
| Verified Buyer |
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| "PAINLESS RETURN SERVICE. My return label was 20$ to ship to Germany. I purchased the label through Skatepro" | |
| Megan Allyse Asire (Brazoria) | 2022-02-14 |
| "Misleading return policy. I ordered a pair of gloves. Invoiced and shipped from Sacramento, CA but they want me to return the product by shipping it to DENMARK. Not exactly cheap. I will not buy from them again." | |
| Igor Huzicka (Avon) | 2022-02-14 |
Reply from SkatePro: Thank you for your review. In our terms and conditions, we informed you about the location of our warehouse (Denmark) to which return parcels should be send. The SkatePro return label is a cheaper option than using a self-organized delivery service, as this is a price we have negotiated on for our customers. If you have any questions regarding your return, please do not hesitate to contact us. /Doreen |
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