Reviews of SkatePro
Verified Buyer | |
"Son was very happy" | |
Teri Hamilton (Taber) | 2021-10-09 |
Verified Buyer | |
"No issues, item came quickly and is excellent quality." | |
Courtney Kilpatrick (Caledonia) | 2021-10-06 |
Verified Buyer | |
"Worst shopping experience ever. Never trust them anymore and shop from them. I received a defective scooter, and they didn't accept it. You must pay for the return label and "then after receiving the scooter they will inform you how much you will be refunded and if it is eligible for a refund! Even in the 14 days!! This is the answer for the defective scoter: “Depending on the decision we will made after inspecting the scooter, we will either refund you, repair it, or ask you to pay for shipping it back to you, in case it is not a regular warranty or claim case. I spent 3 days emailing back and forth and took pictures and video to make them see the error but still insisting that it is not faulty. The handle of the scooter stock and is loose, but they believe it is not faulty. Don’t shop here. Such poor customer service experience." | |
Azadeh S. (Maple Ridge) | 2021-10-06 |
Reply from SkatePro: Hi there, Thank you for taking the time to leave a review. I am very sorry about the experience that you've had with us, this is certainly not how we want our customers to feel. However, I can see that my colleagues have offered you a few different solutions in order to resolve this for you. We will contact you again by email, so that we can discuss these options further. Again, I apologize for this experience, and I'm looking forward to finding a solution with you. - Samantha |
Verified Buyer | |
"My skis were promptly shipped halfway around the world arriving super quick. Great selection, great priprices. I highly recommendSkatePro." | |
Alton Stone (Kamloops) | 2021-10-04 |
Verified Buyer | |
"Mon fils est très satisfait. Livraison rapide." | |
Melanie Laforme (Shawinigan) | 2021-10-04 |
Verified Buyer | |
"Very organized. Sent me multiple updates on the current progress of my order. Skates so far have been amazing." | |
Dominic Zheng (Markham) | 2021-10-04 |
Verified Buyer | |
"Very reliable product, fast shipping!" | |
Tyler C. (Long Sault) | 2021-10-04 |
Verified Buyer | |
"Good quality products" | |
Karen S. (Ilderton) | 2021-10-02 |
Verified Buyer | |
"I bought somes parts from Quebec, Canada and the shipping time was legit. It tooks 2 week to be at my door. I carred about high cutoms and duties. The price for them taxes where very legit too. It was not a high price. I have nothing bad to tell about my experience. Skate pro has lotsssss of part in stock that others do not and prices are competitive." | |
Olivier Croft (Chicoutimi) | 2021-10-01 |
Verified Buyer | |
"super stoke fast delivery and no damage." | |
jean-francois rondeau (Port-Cartier) | 2021-09-29 |
Verified Buyer | |
"I didn't receive a tracking number for over a week after my board was shipped. The company was friendly and nice to deal with, (this was through emails). Would recommend." | |
Rob Pelletier (Whitehorse) | 2021-09-29 |
Verified Buyer | |
"I have only ordered once with Skatepro and all went well. Fast delivery and no damage. Your web site is very user friendly. I will definitely order more stuff for Skatepro." | |
Graham Herbert (Hornby Island) | 2021-09-29 |
Verified Buyer | |
"Fast and efficient service. Would definately recommend to others, and order again in the future." | |
Lawrence Cheung (Richmond) | 2021-09-28 |
Verified Buyer | |
"Feel smooth to ride on would recommend" | |
Kevon Wright (Brampton) | 2021-09-28 |
Verified Buyer | |
"Bought a scooter for my sons birthday, not only did it ship quickly the quality is next level!!" | |
Ashleigh Dixon (Guelph) | 2021-09-28 |
Verified Buyer | |
"My experience shopping with SkatePro was very good. They initially sent me a mismatched pair of skates (two different sizes) but were very easy to work with to rectify the issue. They were very responsive and the customer service was excellent." | |
Andrea Harper (Toronto) | 2021-09-28 |
Verified Buyer | |
"Aucun problème avec le produit" | |
Pierre Benoit (Saint-Blaise Sur Richelieu) | 2021-09-28 |
Verified Buyer | |
"Thank you it was everything I wanted!!! Great price and didn’t take long to get here;)" | |
Mark klemke (Fort mc Murray) | 2021-09-27 |
Verified Buyer | |
"Fast Shipping to Canada, no extra fees and items as described." | |
Guy malette (Gatineau) | 2021-09-27 |
Verified Buyer | |
"Amazingly easy to order from and fast shipping!" | |
Mark Elson (Fernie) | 2021-09-27 |
Verified Buyer | |
"Fast and efficient service. Product was exactly as requested." | |
Desmond Beddoe (Guelph) | 2021-09-27 |
Verified Buyer | |
"Amazing product. It arrived on time. Thank you!" | |
Lori Little (Mount Hope) | 2021-09-27 |
Verified Buyer | |
"Amazing product, but more importantly it arrived ahead of schedule, well packed, and the customer service was top notch." | |
Micheal R. (Ottawa) | 2021-09-23 |
Verified Buyer | |
"Great service. Showed up early and good shape. We use this site again for ordering surfskates." | |
N. Charlton (victoria) | 2021-09-23 |
Verified Buyer | |
"Bought the Bataleon Storm as a surprise B day present for my wife and it arrived quickly with no issues. Shipped all the way to BC, Canada, and I was happy that there were no duties or custom fees. Will definitely order from Skatepro again." | |
Larry Fielding (Prince George) | 2021-09-23 |
Verified Buyer | |
"J'ai du communiquer avec le service après vente pour une problématique avec la livraison. Rapidité de communication et efficacité incomparable. Ils ont pu résoudre la situation sans délai, je suis vraiment impressionnée de leur service à la clientèle." | |
MELANIE DELISLE (SAINT-HIPPOLYTE) | 2021-09-23 |
Verified Buyer | |
"Great scooters . shipped quickly and arrived quickly. Awesome service . Thanks so much." | |
Max Bragg and Sam Bragg (Sydney) | 2021-09-23 |
Verified Buyer | |
"I’d like express my gratitude for such excellent customer service and arrival time! Less than a week from Denmark to Toronto — I am amazed!! I love love my skates as well :) I did purchase half a size up like other reviewers have recommended which were perfect for me! So I’d recommend the same!" | |
Renee Comeau (Toronto) | 2021-09-23 |
Verified Buyer | |
"Excellent selection, great value...my kid is a Skater now!!! I could not be happier, or more satisfied with my purchase. I look forward to many years of broken bones, sick tricks and doing business with SkatePro!" | |
Chantelle Burke (Barrie) | 2021-09-22 |
Verified Buyer | |
"Fast service. Good product." | |
Matthew P. (Brooklin) | 2021-09-21 |
Verified Buyer | |
"As expected." | |
Z. Sliwa (Vaudreuil-Dorion) | 2021-09-16 |
Verified Buyer | |
"They work well and are quality. They weren't damaged through shipping. The tubes also haven't popped yet so that's a plus." | |
Johan Schmitt (St.Catharines) | 2021-09-15 |
Verified Buyer | |
"Product looks and seems perfect, arrived on time and un damaged just sadly waiting on griptape to arrive in the mail before I can really get to test the deck. But I’m sure it’s a 10/10 as primitive always is. As far as skate pro, they did perfectly in the shipping/delivering and sourcing end 11/10" | |
Jake doiron (Drayton Valley) | 2021-09-14 |
Verified Buyer | |
"The skate bags were a little smaller than anticipated and do not fit inli e skates in them. Everything else is wonderful." | |
Sarah Henderson (Barrie) | 2021-09-14 |
Reply from SkatePro: Hi Sarah, Thank you for taking the time to write a review ✌ The bags that you have purchased are meant for roller skates, so I don't think inline skates would fit them. You can always return the product back to us for a full refund. Please start your online return process here: https://www.skatepro.ca/en/d58.htm Please let us know if you have any questions.😇 /Vesta |
Verified Buyer | |
"Awesome. Fast service, excellent product" | |
Robin Seafield (Barry's Bay) | 2021-09-12 |
Verified Buyer | |
"Jattend toujours pour retourner le produit car trop petit!" | |
Mathieu St-pierre Barck (Longueuil) | 2021-09-09 |
Reply from SkatePro: Hi Mathieu, Thank you for your feedback. I can see that we have sent you a return label on the 17th of August via email. Please check your spam folder. :) /Vesta |
Verified Buyer | |
"Great products, well shipped and arrived quickly. Could not ask for more." | |
Randall B. (Calgary) | 2021-09-09 |
Verified Buyer | |
"Great products. Shipping was incredibly fast. Thanks!" | |
David N Regehr (Squamish) | 2021-09-09 |
Verified Buyer | |
"Products shipped quickly and shipping costs calculated correctly." | |
Steve Maxwell (Toronto) | 2021-09-09 |
Verified Buyer | |
"Really impressed with product quality and customer service. An honest company will always get my return business and this is an honest company!" | |
Amanda Gander (KITCHENER) | 2021-09-07 |
Verified Buyer | |
"Great and fast!" | |
Carlin Fortier (Edmonton) | 2021-09-07 |
Verified Buyer | |
"It is a beautiful helmet" | |
Carmel Marshall (Kitchener) | 2021-09-07 |
Verified Buyer | |
"Great help when there was shipping issues. Thanks for everything" | |
mike pickett (Spruce grove) | 2021-09-07 |
Verified Buyer | |
"these guys were great" | |
Davey Barnes (Calgary) | 2021-09-07 |
Verified Buyer | |
"Fast shipping, everything showed up in perfect condition, couldn't be happier with my order." | |
Andrew Rollinson (Woodstock) | 2021-09-07 |
Verified Buyer | |
"Quick delivery, and a great product!" | |
Jamie Muntean (Ottawa) | 2021-09-07 |
Verified Buyer | |
"Great" | |
Terry L Holt (Lethbridge) | 2021-09-07 |
Verified Buyer | |
"I was a huge roller skater in the 80s. My daughter found my old skates and wanted to try them out. They no longer fit me so I had to order a new pair so I could skate with her. The skates I ordered arrived quickly, are a fantastic quality and fit really well (thanks to your hints about finding the right size) I have tried them out, first time in 30 years I've been on skates, and I absolutely love them. Great product! Thanks for getting me back out there!" | |
Gillian May (Toronto) | 2021-09-07 |
Verified Buyer | |
"On the second day of using it front wheel's bearings had to be replaced ;( and the week later base board front plastic inserts statred poping out." | |
Valentyn R. (Vancouver) | 2021-09-07 |
Reply from SkatePro: Hi there, thank you very much for your review. Unfortunately, I wasn't able to find any email or open case here in customer service, regarding this. I am looking forward to helping you further, please just get in touch with my colleagues there :) Thanks a lot! // Pierre |
Verified Buyer | |
"My son is very happy wirh the product thank you" | |
Annie plante (Acton vale) | 2021-09-07 |
Verified Buyer | |
"Fantastic service. I ordered a set of Fischer xcountry ski's. Shipped in under 24 hour and they arrived in Vancouver in 4 days. Canada customs took 10 days to clear the package but that is out of the control of SkatePro. I live in Whitehorse Yukon and I had my order in 2 weeks total. All the people who post about customs fees or the site not being in Canada must be blind! All that information is at check out if they bothered to open eyes!" | |
Pete Richards (Whitehorse) | 2021-08-24 |
Verified Buyer | |
"Good selection and fast delivery BUT… if you order from Canada, expect to pay duties on top of the shipping. Site looks good with a .ca and even a Canadian phone number, but if you can find it on a “real” Canadian site, do it. Save yourself the surprise extra costs and there’s a better chance your money will at least support a Canadian store." | |
Luc Leonard (Hearst) | 2021-08-21 |
Reply from SkatePro: Hi Luc, Thanks for taking the time to write a review! 😉 I understand your frustration, however, before you confirm the payment and put in your full address, there is a yellow banner indicating that the goods are shipped from the Europe. Moreover, we also provide you with the estimated tax & duty costs. Just remember that they are estimated, as we are not the ones collecting them. Regarding our website .ca it is customized and registered in Canada, so you can see the prices in CAN dollars, as well as not pay anything extra when calling us in Europe.😊 More about our company you can find in our website. If you have any other questions, you are more than welcome to contact us! Will be happy to help. ✌ //Lina |
Verified Buyer | |
"Best shopping experience for bike parts, there's not one thing they don't sell and makes it an overall great experience." | |
Johnny Martell (VANCOUVER) | 2021-08-13 |
Verified Buyer | |
"Amazing prices on great gear!" | |
Johnathan Price (Oakville) | 2021-07-08 |
Verified Buyer | |
"Got rollerblades because no local choice; SkatePro great info right into the types of bearings. Like many reviews the .ca domain vs. diff location origin is jarring. I stopped and vetted the site, then went ahead with order because SkatePro allays concerns: Bottom line I achieved my goal to get a specific product, also it saved me money, and grief. Getting charged twice (by e-tailer, and by shipper) is common folks. To SkatePro's credit they have kept angry reviews on this topic, each time, a well written reply is given, bravo SkatePro. I would like to see the estimated extra listed on the final invoice emailed to me...VAT estimate A (=$15.45 local GST) was only presented once, not later on final tally. Next day I got robocall from FedEx; only it shows up as unknown number for a diff amount C. C = A + B = $25.95 in my case. Subtract out FedEx fee (B = $10.50) and it proves accurate to the penny for A. Total + $19.00 Shipping + $25.95 to FedEx simple." | |
Charles W. (Red Deer) | 2021-06-08 |
Verified Buyer | |
"I am disappointed because from the domain name it says .ca but there are actually from Denmark and I need to pay almost $40 for a tax and duty fee and it took almost a month to delivery" | |
Rosanna Z. (Toronto) | 2021-06-04 |
Reply from SkatePro: Hi there Rosanna, Thank you for leaving a review. We put the website in .ca so it is in the customers currency and language. We also state in the checkout box that orders are coming from European stations, as well as an estimated tax and duty fee for the products ordered. I apologize that you missed this and we will do our best to make this more visible for our customers to see. In regards to the slow shipping, I am more than happy to refund this shipping cost. Please get in touch with our customer service team so we can help😀 /Lily. |
"I am completely new to skating and know ZERO about the culture, the brands, how to skate, or where to even start! Imagine my relief when I called in and got Lina on the line and she was BEYOND helpful with all the questions I had. I came with a few beginner questions and was very embarrassed with my level of knowledge and she was more than courteous in answering all of them, making recommendations, and even letting me know tips like watch out for x if you have y. After an hour later, she helped me find everything I needed and I cannot wait to get on these wheels! I could not have had a better experience shopping online; she made it a very fun, smooth, non-intimidating shopping process and I'm not exaggerating when I say she made my week!!! SkatePro, whatever you're doing, give Lina a raise!!! :D" | |
S. Ta | 2021-05-26 |
Verified Buyer | |
"Great service." | |
Janet Miller (Orangeville) | 2021-05-25 |
Verified Buyer | |
"Great selection of items not available in Canada. Amazing customer service!" | |
Alexander Lloyd (Toronto) | 2021-05-23 |
Verified Buyer | |
"Met expectations" | |
James Allan (Joussard) | 2021-05-21 |
Verified Buyer | |
"Had some troubles but they worked them out awesome company" | |
Isaac Bishop (Pickering) | 2021-05-21 |
Reply from SkatePro: Hi Isaac, Thank you for your review. I am sorry to hear that your parcel arrived delayed and in a bad condition. I can see that we are working to solve this issue ASAP. We will be more than happy to send you a replacement for the lost item and a free SkatePro T-shirt. 😀 Apologies again for all this. /Cristina |
Verified Buyer | |
"very fast shipping, would do buisness again." | |
D. Burry (Scarborough) | 2021-05-20 |
Verified Buyer | |
"LOVE MY SKATES! The are comfortable and super stylish! Love the aqua colour." | |
Alison Capstick (Prospect) | 2021-05-20 |
Verified Buyer | |
"Delivery time was longer than scheduled and box arrived looking crushed, without assembly instructions. Thankfully we were able to follow the picture on the website and completed it." | |
Shawnita Foster (Whitby) | 2021-05-20 |
Reply from SkatePro: Hi Shawnita, Thank you for your review! I am sorry to hear that you received your parcel delayed and in bad conditions. Definitely it's not the way we want our customers to receive their orders. Please contact our customer service team and provide them with some pictures of the damaged parcel and we will get back to you as soon as possible. /Cristina |
Verified Buyer | |
"Great website and was able to get actual customer service when I called in. Was happy with that part. Everything else has been brutal. Items shipped from Europe, while claiming to be a Canadian company. Over 3 weeks now and still no products. Will not shop here again." | |
Matt Hale (Martensville) | 2021-05-19 |
Reply from SkatePro: Hi Matt, Thank you so much for your comment! And I am so happy that our customer service meet your expectations :) Apologies for the delay with your parcel. We do have a Canadian domain to make our Canadian customers' purchases a lot easier :) You are able to see every product that we have on our website with English specifications and in your currency😉. Currently, we are working very hard to include all these extra taxes in our shipping costs. Please, contact our customer service team and we will be more than happy to look for a suitable resolution for this :) /Cristina |
Verified Buyer | |
"This was my first time ordering from SkatePro. I believed this was a Canadian company, as it was SkatePro.ca. I did not see any information regarding where it was being shipped from until I got notice of the shipment in progress. I had to pay 'duties' once it arrived. I have to tighten the handles constantly, and even so, the handles pop out every time its used. Overall I am not very happy." | |
amanda rotko (Hamilton) | 2021-05-19 |
Reply from SkatePro: Hi Amanda, Thank you for your review! We do have a Canadian domain to make our Canadian customers' purchases a lot easier :) You are able to see every product that we have on our website with English specifications and in your currency😉. Currently, we are working very hard to include all these extra taxes in our shipping costs. About the scooter, if you are experimenting any issues with it, please contact our customer service team and we will find a solution to that ASAP :) /Cristina |
Verified Buyer | |
"Skatepro is my new favorite go to shop for cross-country skiing and inline skating. After- sale service is excellent. Ok I have to wait a bit longer to receive my orders given it ships from Denmark (and on certain items you may have to pay import fees) but it is greatly offset by the choices and prices I get. I passed my fourth order this year. Very pleased." | |
Michel Normand-Marleau (Gatineau) | 2021-05-18 |
Verified Buyer | |
"Would have liked to have known that I would be paying import fees. Site is skatepro.ca and this led me to believe they were a Canadian company with Canadian warehouses and not drop shipping from other countries. Pricing was therefore higher than I expected." | |
Loring Palleske (Bewdley) | 2021-05-17 |
Reply from SkatePro: Hi Loring, On your order with SkatePro, you will not pay taxes and duties. These will be collected by the delivery company in the name of your local authorities, the CBSA. Their Website allows you to check your estimated taxes and duties beforehand, by using their calculator. We do also have such a calculator implemented now and as soon as you are about to check out it shows you an estimation. Please have in mind that the taxes and duties will be regulated and collected by Canadian customs, so they can vary a bit and probably not match the estimation. We do also provide the information, that we are shipping from Europe as we are a Danish company. If there is any further question, please feel free to get in touch with us again. Always happy to help. / Pierre |
Verified Buyer | |
"Amazing" | |
kyle marion (Bradford) | 2021-05-17 |
Verified Buyer | |
"Very good" | |
Michelle J. (Beaconsfield) | 2021-05-17 |
Verified Buyer | |
"In general good 1st shopping experience. Website easy to navigate, great products selection. The only thing is that it was not clearly indicated that I would have to pay extra duties on the roller skates I bought and it took my a bit by surprise." | |
Danielle Tremblay (VAUDREUIL-DORION) | 2021-05-16 |
Verified Buyer | |
"Very good experience, I didn’t have any problem, thanks so much" | |
Rocio Medina (Vancouver) | 2021-05-14 |
Verified Buyer | |
"This was my first time ordering from this company and I'll definitely be placing more orders in the future. They were prompt with processing and shipping out my order. When my shipment came in i was surprised how fast it took but when i looked at the return address and realized they came all the way from Germany (I live in Vernon BC, Canada) I was completely astounded that we received them in only 1.5 weeks! And the product was perfect as well. Thanks guys, you're awesome!!" | |
Erika Roberge (Vernon) | 2021-05-13 |
Verified Buyer | |
"When I shop on a .ca website, I expect that either the shipment if going to originate in Canada, or the vendor is going to CLEARLY indicate that the shipment is coming from elsewhere and extra duty fees will be required. While this website says duty fees are possible for shipments that originate outside of Canada, there was no clear indication that what I ordered would come from Denmark. Shipping also took a week longer than estimated." | |
Rob E. (Barrie) | 2021-05-13 |
Reply from SkatePro: Hi Rob, I can understand your frustration and I will do my best to explain it to you. Whilst we are based in Denmark, we have a Canadian domain so the customer can see the products in Canadian Dollars and read it in English. In our checkout box, we do state that orders are shipped from an EU warehouse, as well as an estimation of tax and duty fees depending on your location. I am sorry this was not clear enough. We are working very hard to include these extra taxes in our shipping fees so it is clearer for the customer. Apologies again for this. /Lily. |
Verified Buyer | |
"Great site, good customer service when I called and needed help, will be buying from here again soon. Fast shipping." | |
Adam dawson (Whitehorse) | 2021-05-12 |
Verified Buyer | |
"Great skates. Kids love them. Fast shipping." | |
Hasan R. (Pickering) | 2021-05-11 |
Verified Buyer | |
"Great experience overall" | |
Stacey-Ann K. (Scarborough) | 2021-05-11 |
Verified Buyer | |
"Overall great experience with Skate Pro. Quick shipping and great product. Next time not gonna have fedex delivery for they seems to have lost the package for awhile." | |
Craig Hutchison (Ingersoll) | 2021-05-10 |
Verified Buyer | |
"Overall my experience was great . They shipped my order out very quickly . Fed ex kinda made it run late but skatepro helped me along the way and answered every question I had and were super polite and responsive . Will definitely be ordering from skatepro again . Happy shopper from Ontario Canada 🇨🇦❤" | |
Amanda Sheridan (Crystal Beach) | 2021-05-10 |
Verified Buyer | |
"Fit was smaller then the size it claimed and shipping was 80 dollars" | |
Mike lasiuk (Fort mcmurray) | 2021-05-10 |
Reply from SkatePro: Hi Mike, I am sorry the tee did not fit as well as you expected. You are always welcome to return it to us. In regards to the shipping, the fee from SkatePro is $19, however the remaining $61 is from the import fees charged by FedEx. We do provide an estimated import fee in our checkout box, but I am sorry this was not clear enough. We are working very hard to include these extra taxes in our shipping fees so it is clear for the customer. Apologies again for this /Lily. |
Verified Buyer | |
"My experience was very poor. They sent me the wrong size. Ended up paying shipping for something I had to send back. Just received another bill from FX for import fees. I will never purchase another item from this company.." | |
David Bamford (Edmonton) | 2021-05-10 |
Reply from SkatePro: Hi David, Thank you for your review. I'm really sorry to hear about this. We always recommend to our customers that they get in contact with us as soon as there is a problem. We are more than happy to refund you for the shipping costs, and as for the import fees, if they have already been paid, you can get in contact with Canadian Border Services Agency (CBSA), and they will claim these costs. If you wish to choose another size or would just like some more recommendations, please get in touch with our team at email@skatepro.ca, and we will be more than happy to help out. Have a wonderful day and take care! 😊 / Marie |
Verified Buyer | |
"Package came later than expected but still a reasonable time" | |
Isabelle G. (London) | 2021-05-09 |
Verified Buyer | |
"Super good website just order a scooter and got it right on time only took a week, would recommend" | |
Jackson Brown (Castlegar) | 2021-05-06 |
Verified Buyer | |
"I didnt realize I would need to pay a duty tax but all in all I loved what I got which is the main thing." | |
Laura F. (Scarborough) | 2021-05-05 |
Verified Buyer | |
"Disappointing with one of the scooter not folding, but company seems receptive. Will get the fix done locally, as it's prime scooting season to avoid long waits for the replacement." | |
Jeffrey T. (Edmonton) | 2021-05-05 |
Verified Buyer | |
"Great selection of items, decent price. The shipping was slow but I mean, pandemic." | |
Morgan L. (Ottawa) | 2021-05-04 |
Verified Buyer | |
"First time ordering from skatepro, it was a good experience dealing with the duty tax, although i was skeptical but skatepro did mention beforehand that i would have to pay a duty tax, fedex called me and emailed and it was easy to get through and pay. Very good selection of skate gear, ill definetley order again. Love the Blind deck, love the ricta wheels, love the bearings, love the hardware and they even hooked me up with some skatepro stickers. Thank you skatepro!" | |
R.J Nashkawa (Massey) | 2021-05-04 |
Verified Buyer | |
"Quality and service is excellent" | |
Mary Jane Cerveza Ragucos (North York) | 2021-05-03 |
Verified Buyer | |
"Great experience so far!" | |
Charlotte Garvin (Gatineau) | 2021-05-03 |
Verified Buyer | |
"It’s ok" | |
Xiaoyan Yao (TORONTO) | 2021-05-03 |
Verified Buyer | |
"Positive experience even though I was skeptical about duty/customs charges." | |
Zoe C. (Toronto) | 2021-04-29 |
Verified Buyer | |
"This was our first purchase with SkatePro but we will be back. No other place has the same selection or service. I am really thrilled with the scooter I built and how it all came perfectly assembled. The experience was unimprovable!" | |
Leo Jett (Guelph) | 2021-04-27 |
Verified Buyer | |
"Great service" | |
Lindsay Piccoli (Surrey) | 2021-04-27 |
Verified Buyer | |
"This was my first purchase with skatepro and I would highly recommended them! I did have to pay duty but they warned about that ahead of time so I just worked that into the price. Great communication and fantastic selection!" | |
J. Frost (Abbotsford) | 2021-04-27 |
Verified Buyer | |
"SkatePro is my go-to skate shop. Along with an impressive amount of stock, their customer service is very good and shipping to Canada was faster than expected (one week). Only thing for international customers to remember is that your country will likely require payments of duties. It would be helpful if there was a duty calculator or estimate at checkout but international trade rules is hardly something SkatePro can control. Overall, a great experience and I have already recommended SkatePro to several friends. Cheers!" | |
Nicholas G. (Toronto) | 2021-04-26 |
Verified Buyer | |
"Had to pay duties on top of the price need to indicate that in price" | |
alex Kurbatskiy (Morden) | 2021-04-26 |
Reply from SkatePro: Hi Alex, Thank you for taking the time to write a review. I am really sorry about your experience.. We are not a Canadian company. We do not hide that. You can read about us here: https://www.skatepro.ca/en/d1.htm We have a Canadian website so it is easier for the locals to find us. We sell to many different countries under different domains (you can see the list of all the countries we ship to here: https://www.skatepro.net/d16.htm ) We also have a Canadian phone number so you would not need to pay the rates when calling to a Danish number. Also, right before you checkout, we mention that the import taxes have to be paid upon receiving the products and we show an estimated amount of how much import tax you would need to pay. Please let us know if you have any questions. /Vesta |
Verified Buyer | |
"Excellent communication! Looking forward to future purchases!!" | |
John Walsh (Calgary) | 2021-04-22 |
Verified Buyer | |
"This is a great company to deal with" | |
Andrey Kulik (Thornhill) | 2021-04-21 |
Verified Buyer | |
"My experience buying from SkatePro went really well. I read the reviews from the site and understood that they are based in Denmark and I would have to pay duty on my purchases but considering they were cheaper on this site than others (and they actually had the item in stock) then it came out to be about the same. FedEx sent me an invoice for the duty in an email, I paid it right away, so there were no delays with shipping and I actually received my order a few days early. I would buy from SkatePro again." | |
Angielyn C. (Campbell River) | 2021-04-19 |
Verified Buyer | |
"Excellent service" | |
Isabelle Dionne (Varennes) | 2021-04-19 |