Reviews of SkatePro
Verified Buyer | |
"Very good! Great company very fast shipping." | |
N. Adam (Calgary) | 2021-01-13 |
Verified Buyer | |
"All good" | |
Jason Smalley (Ottawa) | 2021-01-13 |
Verified Buyer | |
"Excellent and the person I contacted on the phone was very knowledgeable when I contacted with some questions" | |
Girma Kassa (Orleans) | 2021-01-13 |
Verified Buyer | |
"Love the products they offer. Competitive pricing. Shipping didn't make it in time for out second ski outing, but made it for the third one thankfully. Given how far it went around the world and how many stops it made, it all came intact." | |
Dionne Martyn (Coldstream) | 2021-01-12 |
Verified Buyer | |
"It was a great experience. No issues at all. Would recommend to everyone." | |
Travis Hinz (Humboldt) | 2021-01-12 |
Verified Buyer | |
"Solid vendor. Timely ship despite the holidays. Iβll be back." | |
Terry H. (Canmore) | 2021-01-12 |
Verified Buyer | |
"Excellent!! Very fast , very professional the purchase process/ delivery/ expectation date/ and always communication by email until you receive it." | |
Silvana A. (Milton) | 2021-01-11 |
Verified Buyer | |
"Amazing, everything was exactly as advertised. Shipping was phenomenal and fast. Will definitely buy from you guys again." | |
Jessica Winters (Maple Ridge) | 2021-01-11 |
Verified Buyer | |
"Seems like a well run service." | |
Peter Mackenzie (Toronto) | 2021-01-11 |
Verified Buyer | |
"Fast shipping to Canada despite a pandemic! Excellent service and great price overall." | |
Gary Hohenkerk (Brampton) | 2021-01-08 |
Verified Buyer | |
"Good experience, it was odd, my skii package seemed to get stuck down in Mississipi(or thereabouts) for a few days but then magically showed up a few hours after I asked the management why I was in Canada and my skiis in Mississippi? Remarkable to see that they came from a town in Belgium (?? )in just a bit over a week." | |
MIKE THORPE (TINY) | 2021-01-08 |
Verified Buyer | |
"Everything came on time for Christmas and all in perfect shape" | |
Helen Wensley (Fort Frances) | 2021-01-07 |
Verified Buyer | |
"Fast and Efficient All around great experience!!" | |
Cameron Tulk (Oshawa) | 2021-01-07 |
Verified Buyer | |
"First time purchasing through your company and had no issues just wish shipping cost werenβt so much. I bought some really awesome gear and prices were good." | |
Kelly Mcguire (Ottawa) | 2021-01-07 |
Verified Buyer | |
"Loved it all! Great service and shopping." | |
Steve Vecchiola (Etobicoke) | 2021-01-07 |
Verified Buyer | |
"Great service with on-time delivery." | |
Fred Wassmuth (Calgary) | 2021-01-07 |
Verified Buyer | |
"It was great service I was weary at first because this was my first time but Iβm so glad I did order from you guys! Thanks a bunch you made my grandson happy" | |
Mary Ballantyne (Grand Rapids) | 2021-01-07 |
Verified Buyer | |
"The personnel is very friendly and professional. Items came quick. I am really satisfy. I will recommend to all of my friends." | |
Charlee Patry (HΓ©bertville) | 2021-01-07 |
Verified Buyer | |
"The sales personnel were very knowledgeable, polite, and friendly." | |
Nick S. (Scarborough) | 2021-01-07 |
Verified Buyer | |
"Items came quickly and in good condition" | |
Brent Schmidt (Edmonton) | 2021-01-07 |
Verified Buyer | |
"I am very happy with entire ski package and professionalism of SKATEPRO. I needed to adjust my order (I had ordered the wrong size initially) and when I called I actually spoke to a representative/technician in Denmark who modified my order without issue. My X-country ski package shipped from Denmark for $19 CDN. I received the order within 2 weeks of ordering. Their website explains sizing perfectly so I followed the guidelines and received the correct sizing. Customer service was excellent.....actually spoke with a technician that offered great advice. I have recommended SKATEPRO to many friends since it is hard to find X-country skis in Canada this year!" | |
J. Miner (WINNIPEG) | 2021-01-07 |
Verified Buyer | |
"Very knowledgeable. SkatePro was able to fit my wife with cross country skis for our cottage in the Haliburton. The product is top quality and the delivery was on time." | |
Brandon Arnold (Whitby) | 2021-01-07 |
Verified Buyer | |
"Website is easy to use. Good communication. They delivered exactly what they offered." | |
Barbara M. (Toronto) | 2021-01-07 |
Verified Buyer | |
"Wonderful superior service! Above and beyond the norm! You have my seal of approval!" | |
Jessica Eagleson (Sturgeon County) | 2021-01-06 |
Verified Buyer | |
"Easy to order and product came quickly" | |
Charlie Richardson (Shawville) | 2021-01-06 |
Verified Buyer | |
"Great service and fast delivery time." | |
Joseph Shelley (Belleville) | 2021-01-06 |
Verified Buyer | |
"Skate Pro have been excellent in serving me promptly. The equipment I bought is very good and delivered in great condition. FedEx however didnβt deliver one of the packages in a timely manner!" | |
Lars Ivar Sjoblom (Edgewater) | 2021-01-06 |
Verified Buyer | |
"Happy to have sourced this all from SkatePro as general availability of product was quite limited. Shipping was reasonably quick for as far as this came from (Denmark to Canada). As noted with my review of skis, the packaging should have been more robust to withstand the rough handling of carriers." | |
R. Shantz (London) | 2021-01-06 |
Verified Buyer | |
"STAY AWAY FROM THEM!!!! DO NOT RECOMMEND!!!!! I've purchased the K2 Alexis Women ice skates in size US 6.5 but received size US 8. I confronted them about their mistake and requested a full refund and a return label to which their response was:"I am really sorry about the confusion with the skates. The size you order was a US 6.5 which is equivalent to a UK size 5 and an EU 39, so these are correct. Just the 8 on the packaging does not make much sense here, I am sorry about that. Did you measure your foot and check the size guide, indeed you can see that you are actually recommended to choose one size bigger than the chart gives you." How is this even possible???? Asking if I measured my feet??? I believe a 30 years old person knows their shoe size pretty well but thank you for being so "helpful". Worst customer service!! Do not make the mistake of ordering from them! Website seems legit but they are not professionals and will not admit their mistake or try to fix it.HORRIBLE SERVICE!" | |
Alexandra O. (Calgary) | 2021-01-06 |
Reply from SkatePro: Hi, Very sorry to hear about this, we apologize for our error in this case. We do always ask all our customers to measure their feet and consult the sizing guide before purchasing shoes/boots/skates as sizing differs between manufacturers and this is the best way of ensuring a good fit. I can see you have been contacted in the mean time with a solution :). We wish you a happy and safe 2021 and once again apologize. /Mikolaj |
Verified Buyer | |
"This was a Great experience Finding skatepro, shopping skatepro and Purchasing from skatepro. Thanks" | |
Steve Hrynkiw (Moose Jaw) | 2021-01-06 |
Verified Buyer | |
"Overall great experience. Great communication and superior products. Have already recommended to friends." | |
Brad McMahon (Kars) | 2021-01-06 |
Verified Buyer | |
"The complete experience was extremely positive. As a new skier, customer service were able to advise me to what I think was a great package. From the time of order to delivery I was kept well informed. Definitely would recommend Skatepro. One negative, despite having a .ca email address you are not dealing with a Canadian company. You may have to pay duty on your purchase. (Equal to normal sales tax)" | |
Stephen B. (Peterborough) | 2021-01-06 |
Verified Buyer | |
"Great products, fast delivery." | |
Veronika H. (Ottawa) | 2021-01-06 |
Verified Buyer | |
"I will advise my friends this Trade Mark as very good." | |
Alexandr Bezverbnyy (Toronto) | 2021-01-06 |
Verified Buyer | |
"Very professional and great service" | |
Paulette Michalchuk (Kenora) | 2021-01-06 |
Verified Buyer | |
"Easy to order." | |
Robert A McDonnell (Brampton) | 2021-01-06 |
Verified Buyer | |
"This was the first time I have dealt with SkatePro and it was a great experience. I couldn't find what I was looking for in Canada. SkatePro staff were very helpful and emailed me back with their recommendations in response to my questions. I got the skis quickly from Denmark. The cost shipping to Canada was a bit high but was worth it." | |
Jeff Loudon (Etobicoke) | 2021-01-05 |
Verified Buyer | |
"I had an excellent experience with SkatePro. The Toronto area was basically sold out of Nordic ski equipment (thank you, Pandemic) and I checked everywhere online to find skis and boots. At first, I thought SkatePro was in Canada (.ca website) but then after checking reviews, discovered they are in Denmark, which gave me pause, because of distance, possible returns, etc. The reviews were supportive however and I decided to go through with the purchase - very happy I did. I phoned to ask questions about boot fit (you have to size down from your regular shoe size) and their binding service (they do everything for you and make sure the boots fit the binding) and the young man was very helpful. Everything arrived quickly and I'm very happy with the quality." | |
Joan Butler (Toronto) | 2021-01-05 |
Verified Buyer | |
"Fast delivery! Great selection of products. I was kept informed from the moment I purchased until delivery." | |
Sarah-Mary S. (Prince Albert) | 2021-01-05 |
Verified Buyer | |
"The ski straps are a nice addition, makes carrying the skis much eadier" | |
William Grant (Salmo) | 2021-01-05 |
Verified Buyer | |
"Fast shipping" | |
Kurt M. (Canmore) | 2021-01-05 |
Verified Buyer | |
"Love Skatepro. They are fast to shop and the service is impeccable." | |
Martin Beauvais (Toronto) | 2021-01-05 |
Verified Buyer | |
"Awesome products, excellent service and shipping, highly recommended!!!!" | |
Duane Krysta (Alberta Beach) | 2021-01-04 |
Verified Buyer | |
"Fantastic service, accurate order, incredibly fast delivery and skis were packaged extremely well!! Will definitely shop here again!!" | |
Nicole E. (Calgary) | 2021-01-04 |
Verified Buyer | |
"Amazing customer service, great products" | |
Kenton Kroker (Toronto) | 2021-01-04 |
Verified Buyer | |
"Good, I ordered ahead of time and received them in time for Christmas" | |
Mary Cartiere (Toronto) | 2021-01-04 |
"Very disappointing. Placed order on Nov 28 with delivery to arrive Dec 8. Then on Dec get am email that they did not have my item in stock. Did allow me to upgrade but as of Dec 29 had not arrived and as of Dec 24 was still in Germany (this was a shock as I ordered from a Canadian site). I tried to cancel the order but the SkatePro stopped responding to my emails. Item was deliver messages Dec 31 then on the 2nd the Fed Ex guy came back looking for the package-maybe to return it. I had no idea as SkatePro stopped responding to emails so I kept it and was forced to sell privately at a loss of course. Still, as of Jan 3, nothing from SkatePro Not recommended. Poor communication. Will take your money for items they donβt have. Not cool. Anyway, shop at your own Risk!!" | |
N. Paulet (Steinbach) | 2021-01-03 |
Reply from SkatePro: Hi Nicholas, Thanks for taking the time to write the review. I have looked through your order with us and can see that you had a less than ideal experience. Along with the international shipping delays throughout December, I can see the original delay started with a stock error from us and I apologise for both of these. I would like to contact you personally about the matter to discuss it further. I wish you a happy New Year //Charlie |
Verified Buyer | |
"This company is one of the worst I have ever dealt with. We were extremely disappointed with our interactions with this company - in fact this company has charged us for products we have not received and failed to honor discounts for errors in products they sent us. These actions border on/are fraud. We are still owed considerable funds from this company and they do not appear to be responsive to our emails. We will be filing complaints with the Better Business Bureau and the FTC, and are contemplating legal action." | |
Jessica Sommerville (Toronto) | 2021-01-02 |
Reply from SkatePro: Hi Jessica, I am sorry to hear about your bad experience with us. I would like to assure you that for any products that you haven't received and for any discounts offered, they will be refunded to you and honoured asap. I apologies for our response time recently as there has been a high volume of traffic due to Christmas as well as issues with the pandemic. I will be in contact with you to resolve these issues now. //Charlie |
Verified Buyer | |
"Excellent service" | |
Matheau Potter (Carstairs) | 2021-01-01 |
Verified Buyer | |
"Thumbs up for my experience with SkatePro." | |
Carrie C. (Edmonton) | 2020-12-31 |
Verified Buyer | |
"Good service with fast delivery but need improvement in their packaging" | |
Valerie Godard (Kapuskasing) | 2020-12-31 |
Verified Buyer | |
"Great service and fast delivery" | |
Megan Gray (Calgary) | 2020-12-30 |
Verified Buyer | |
"Top notch, i will shop here again." | |
kevin golem (Desert Blume) | 2020-12-30 |
Verified Buyer | |
"Fast delivery and great service." | |
Liam C. Boyle (Hemmingford) | 2020-12-30 |
Verified Buyer | |
"Excellent they were the only ones who had stock and everything came in a great time frame. Thanks for making my sons Christmas." | |
Jason White (Wasaga Beach) | 2020-12-30 |
Verified Buyer | |
"This was a seamless online ordering experience. The products were exactly as advertised, the order processing seemed to be almost instantaneous, and the boxes arrived to Canada within a few days in great shape (skis were opened by customs, for whatever reason). This was a great company to deal with." | |
Graham C. (Hamilton) | 2020-12-30 |
Verified Buyer | |
"Great service and super fast delivery even with covid." | |
Livia M. (Bonnyville) | 2020-12-30 |
Verified Buyer | |
"I would highly recommend ordering from skate pro" | |
Donna Gregg-Moir (Calgary) | 2020-12-30 |
Verified Buyer | |
"Great experience! I rarely order online and was nervous about such a big purchase but everything turned out awesome. Everything was exactly what I thought, for perfect and showed up exactly when I was quoted." | |
Jill Jordan (devon) | 2020-12-30 |
Verified Buyer | |
"Easy website to use, order filled and shipped immediately." | |
Vanessa Godin (Maple Ridge) | 2020-12-29 |
Verified Buyer | |
"Very happy with my purchase - quality, delivery and customer service !" | |
Anna Buchumensky (Vaughan) | 2020-12-29 |
Verified Buyer | |
"In early December I ordered a pair of Madshus Race Pro Classic skis and bindings from SkatePro. Having not been following the developments in the Nordic marketplace for several years, I managed to order a pair of bindings that were incompatible with the skis. A SkatePro rep immediately reached out to me telling me about this and recommended a binding that would work with this ski. It was clear that my boots and current skis were way out of date and I'd now need new boots for these skis as well. Again I got good advice from SkatePro and my order was soon complete and on its way to me. FedEx was something else again. It took them 20 days to finally deliver both packages to me. I have now had a chance to try out my Madshus skis with Rottefella Switch Move bindings with Alpina classic race boots. It's a winning combination and are so nice to ski on and as Madshus advertises, they are "seriously fast". I would not hesitate to order from SkatePro again." | |
Dale H. (Myrnam) | 2020-12-29 |
Verified Buyer | |
"No issues with product or delivery." | |
Darcy McMahon (Surrey) | 2020-12-28 |
Verified Buyer | |
"Service was excellent - my order was filled, shipped and delivered very quickly." | |
Ruth H. (Ottawa) | 2020-12-28 |
Verified Buyer | |
"Great products and customer service went above and beyond when I had an issue with my order." | |
David Sheldon (North Vancouver) | 2020-12-25 |
Verified Buyer | |
"Ordered a pair of Atomic C9 Skin Tech skis from Skatepro. Transaction was fantastic! Order was delivered a day earlier than scheduled. I will definitely be ordering again in the future!" | |
Andrew Lee (Sherwood Park) | 2020-12-23 |
Verified Buyer | |
"I recently ordered some cross country skis as nothing is left in stock at local stores due to high demand this year. My skis arrived quite quickly, in perfect condition. They are absolutely stylish, and the perfect size, as per the guidelines recommended on the website. The bindings and camber are precisely the same as my old skis, which is awesome. I am extremely happy with them, and excited to try them out. Now all I need is some fresh snow!" | |
Cheralee von Gunten (Red Deer) | 2020-12-15 |
Verified Buyer | |
"Easy to order, easy to track and received my order within a week. Awesome!" | |
LEIGH ANNE WALTON (GUELPH) | 2020-11-27 |
Verified Buyer | |
"Very easy transaction and shipped quickly, thanks!" | |
Tom Vozza (Hamilton) | 2020-11-13 |
Verified Buyer | |
"Best online shop ever. Super fast and reliable." | |
Brian noviski (Toronto) | 2020-11-10 |
Verified Buyer | |
"Amazing! Item was actually delivered very quick. Definitely going to purchase more items here in the future. 2 thumbs up!" | |
Edrik Bautista (Toronto) | 2020-11-04 |
Verified Buyer | |
"Good company. Fast delivery..." | |
Wilmot George (Whitchurch-Stouffville) | 2020-10-26 |
Verified Buyer | |
"Excellent company. Products arrived super quick, excellent prices and excellent communication. Will definitely buy again." | |
N. Starling (Summerside) | 2020-10-20 |
Verified Buyer | |
"My experience as far as ordering and receiving my product was good, I just did not get what I wanted. My ski sleeve is much too small for my ski and therefore completely unusable. Because it is from a different country, I do not want to go through the hassle of returning it, so my loss all around." | |
Joy Thomson (Ottawa) | 2020-10-20 |
Reply from SkatePro: Hi Joy, We are very sorry to hear about your experience with us π We are going to contact you right away in order to understand what ha happened and find a solution for you! Annabelle |
Verified Buyer | |
"They are not a candian company if your looking to support your country. You will have to pay duty taxes on your shipment. They are from Denmark Germany. Products are good thoughπ" | |
Darren Clark (Woodstock) | 2020-10-16 |
Reply from SkatePro: We are sorry if it wasn't clear in the checkout and terms when purchasing. The items are sold and shipped from Denmark, and you don't pay any Danish taxes. But when you import goods to Canada with a higher value than $20, Canada charges you taxes on the product. We are however happy to hear that you had a good experience with our products π Annabelle |
Verified Buyer | |
"Dealing with UPS was an absolutely nightmare!! I purchased from Canada and although the SkatePro staff were amazing and very responsive; however, it was ultimately out of their hands when UPS lost my package numerous times (At one point, I was told my order was in USA, Germany, Denmark, AND Canada simultaneously). Also when I received my package (much later) one side was completely soaked, to the point the box was actually disintegrating when I opened it. I checked the skate for damage.. I *believe* they were fine since the side of the box that had the water damage had the skates that were inside plastic bags (had it been the other side, my USD Aeons would have suffered as they were packaged in linen bags. Again, I understand this is a UPS problem primarily, however I just wanted to sure this experience with everyone. The SkatePro staff helped as much as they could. If you can get FedEx and not UPS for delivery, I would reccomend" | |
Maria K. (PENHOLD) | 2020-10-14 |
Verified Buyer | |
"Not a Canadian Company as thought as a .ca website and what not. I did not know till I got a bill for Duty that the item was not in Canada. Very disappointed but was too late to cancel and buy local. Plus the skates arrives almost a week after they were supposed to arrive. And to Boot I paid the UPS Shipping online when I got the bill and the delivery guy wanted More Money :o I had to make him call the head office for proof I paid the bill because when they give you a paid receipt they do not give the confirmation number the delivery guy is looking for." | |
Donna Viel (BLIND RIVER) | 2020-10-14 |
Reply from SkatePro: We apologize if this wasn't clear in the checkout and terms when purchasing. The items are sold and shipped from Denmark, and you don't pay any Danish taxes. However, when importing goods to Canada with a higher value than $20, Canada charges you taxes on the product. The shipping is still free, it's just the Canadian post who is collecting the taxes. So we can't reimburse you for the taxes, as they are paid to your government. We are sorry about this and hope you will still get to enjoy your skates. Annabelle |
Verified Buyer | |
"Solid service!!! Will buy from here again!!" | |
Devon S. (Kamloops) | 2020-10-07 |
Verified Buyer | |
"I received the wrong board and upon arrival the packaging was torn to shreds at each end of the box and holes in the middle. The skate was practically falling out. I'm surprised the skate tool didn't fall out of the box. I contacted SKATEPRO about it and after a quick response, they said they would look into it. I sent pictures and I now have not heard back from them in two weeks. Horrible experience with this company." | |
Cory Harris (Saint John) | 2020-10-02 |
Reply from SkatePro: Hi Cory, Thank you for taking the time to write the review!π I can see that we have contacted you regarding this and placed an offer for you. Please check your email inbox so we can resolve this situation for you. /Vesta |
Verified Buyer | |
"good service and easy to navigate website" | |
Davin Lee (Scarborough) | 2020-09-09 |
Verified Buyer | |
"Good store and website" | |
Alex Beaudreau (Varennes) | 2020-09-08 |
Verified Buyer | |
"Fast delivery. Had to pay duty but very happy with the product." | |
Ted Williamson (Carp) | 2020-09-08 |
Verified Buyer | |
"Excellent service, will use Skatepro again." | |
Byron Vriend (Hinton) | 2020-09-08 |
Verified Buyer | |
"Excellent service! Will purchase from again." | |
Todd Bundy (St. Catharines) | 2020-09-07 |
Verified Buyer | |
"The skates are beautiful and the staff is helpful and reliable. I had to return A pair from Canada and I had a complaint with my second pair which was resolved to my satisfaction. I would buy from SkatePro again." | |
Sandra Penner (London) | 2020-09-03 |
"A classic case of buyer beware. I was under the impression that the company was a Canadian retailer (website has ".ca" designation, phone number is Canadian...) but it is not. Under the contact portion of the page there is a Canadian phone number with a Toronto area code. Actual company is located in DENMARK. My son spent all of his birthday money on a new scooter set-up and when it arrived, he was hit with an import bill for $91.00 on top of what he had spent. If you look closely, in the shipping area it says items ship from DENMARK. I feel a bit burned to be honest, but I guess that is on me in the end. There was nothing wrong with the product or the speed of shipping, but if you think you are supporting a Canadian store, or avoiding import fees, think again. I reached out and was told that someone named Justin would get back to me right away, but we never did hear from him. I can't leave a great review based on our experience." | |
David Zimmerman | 2020-09-03 |
Reply from SkatePro: Hi David, I'm sorry to hear that. Our company is based in Denmark and we ship from Europe, we state it on our website without hiding it. Unfortunately, I couldn't find your email, could you please reach us at email@skatepro.com? We would love to have a look at your case. /Filippo |
Verified Buyer | |
"Other then the broken spine transfer in the middle of the ramp.. and the missing items.. it was fine.. not too happy to be honest :/" | |
james dean wolfenden (barrie) | 2020-09-01 |
Reply from SkatePro: We are sorry for the issues you have faced with the delivery of the products. We have sent you an email to investigate the issues with the delivery and will be happy to assist you as much as possible to ensure your still a happy customer π /Adam |
Verified Buyer | |
"Skate pro was fast and actually early with product delivery estimations. I reccomend this site to all my friends." | |
Teflon Don (Toronto) | 2020-09-01 |
Verified Buyer | |
"Good experience buying from this site" | |
D. Chiquito (Calgary) | 2020-08-26 |
Verified Buyer | |
"Great communication and up to date tracking. Quicker shipping time than expected." | |
Jamie Tep (Kanata) | 2020-08-24 |
Verified Buyer | |
"My overall experience with SkatePro has been fantastic. Online shop is very user friendly. The product selection is great. International shipping was quick and without any concerns. Would recommend SkatePro to anyone looking for Skate related products." | |
Steven F. (Fort Vermilion) | 2020-08-21 |
Verified Buyer | |
"everything was fine" | |
Todor Hota (Barrie) | 2020-08-21 |
Verified Buyer | |
"Good" | |
Maxwell German (Nanaimo) | 2020-08-20 |
Verified Buyer | |
"Amazing!! Best Iβve worked with. Fast shipping, good prices, and sweet sales. They also have lots of amazing products too. Thanks!" | |
Rielly Reil (St. Albert) | 2020-08-17 |
Verified Buyer | |
"Was very happy at how fast I got my purchase. Got it faster then when I order from the U.S. Always takes a month, and they are just the next country over, even with expedited shipping. Skate Pro, was less then 2 weeks. Will always take a look at them first, if they have something I need just cause the shipping is faster." | |
F. Morin (Ile-Perrot) | 2020-08-10 |
Verified Buyer | |
"Easy, quick and effective" | |
Tammy sisson (Lindsay) | 2020-07-30 |
Verified Buyer | |
"Skatepro is terrible to deal with, not clear that shipping was from Europe, the products were completely unsatisfactory and it costs a fortune to return them. Avoid this place from North America." | |
Glenn Kuly (Hamilton) | 2020-07-23 |
Reply from SkatePro: Thank you for your feedback and I'm sorry for the misunderstanding of our shipping location. Although we are far away, we do our best get the products to you as fast and safely as possible. I can see your order arrived within 4 working days which is always our aim. If you have any troubles with the returns, please let me know π. /Charlie |
Verified Buyer | |
"Excellent online store. Fast shipping!!" | |
Carl Perry (Riverview) | 2020-07-23 |
Verified Buyer | |
"The roller blade brake pads were delivered quickly but when I realized they didn't fit my skate and ordered the return label that is when this company showed it's true colors. They still have my money and I don't have the return label I paid for and I haven't heard from anybody and it's been two weeks. It is sad because now that I know i cannot find a brake for my old inline skates I would like to order a new pair from skatepro is one of the few companies that have any nowadays, but they have lost my trust. :(" | |
John Ryan (Victoria) | 2020-07-21 |
Reply from SkatePro: Thank you for your review, I am sorry to hear that you did not receive your return label. It seems we were a bit delayed with your one but we have sent it to you now. Really sorry for the delay! /Abigail |
Verified Buyer | |
"Stuff came fast but missing some stuff" | |
Matthew bailey (Whitby) | 2020-07-17 |
Reply from SkatePro: Thank you for your review. We are so sorry to hear that you have items missing. We will reach out to you immediately so that we can fix this for you π. /Abigail |