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Reviews of SkatePro
 Verified Buyer |
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| "Ordered Chaya melrose skater for the Wife, loved the color/ quality Of the skates, was impressed with the Fast Service and delivery to New York , just today i placed my second order with Skatepro, rollerblades for me !" | |
| Sebastian DiSalvo (Commack) | 2020-08-01 |
| "You’re my boy victor let’s go 🤘lol" | |
| Brandon Wyzykowski (Old Saybrook) | 2020-07-31 |
| Verified Buyer |
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| "Negative return experience. Website advertises 365 days return, states that only certain items cannot be returned, and only in the fine print does it say that at their discretion they will assign a depreciation value to items returned. I wore my skates twice, decided that they did not fit well, and sent back. I was then informed that 40% of the value would be deducted. With return shipping, etc. it seems I just wasted $70 on this whole process. What a waste." | |
| Caitlin P. (cambridge) | 2020-07-29 |
Reply from SkatePro: Hi Caitlin, Thanks for your review. Our return policy does not cover used products, that's why it was applied a reduction. We usually advise our customers to try their skates on in the house for 30 minutes to see whether they feel comfortable before venturing outside and using them. Let me know if I can help you further! /Filippo |
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| Verified Buyer |
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| "Your website had great descriptions of the scooters. It was easy to find the right scooter for my five year old." | |
| Erick M. Bell (Lewiston) | 2020-07-29 |
| Verified Buyer |
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| "Prompt, courteous, good selection. Items arrived in good shape." | |
| Les Matz (Anchorage) | 2020-07-28 |
| Verified Buyer |
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| "No problems at at." | |
| Jose Cervantes (Orange) | 2020-07-28 |
| Verified Buyer |
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| "Fast shipping. Happy with my purchase." | |
| Autumn B. (Meridian) | 2020-07-28 |
| Verified Buyer |
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| "Great! Easy returns and fast delivery!" | |
| Franklin Hernandez (Vallejo) | 2020-07-28 |
| Verified Buyer |
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| "Very efficient with returns. The skates are being enjoyed by my daughter, which is quite helpful during our COVID-19 stay at home order." | |
| Sheri W. (Philadelphia) | 2020-07-28 |
| Verified Buyer |
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| "It was so easy to shop! The sizing charts are a bit confusing, but I found what I needed and my products got to the US quickly." | |
| Arriel V. (Brooklyn) | 2020-07-28 |
| Verified Buyer |
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| "no issues to report, products were easy to find and payment was straightforward." | |
| Maria Pirotte (Chicago) | 2020-07-28 |
| Verified Buyer |
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| "I roller skate and long board. You guys have it all. much love" | |
| Hannah Jones (Charlottesville) | 2020-07-27 |
| Verified Buyer |
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| "SkatePro is an awesome shop, regardless of your location around the world. My order was shipped same day, took an extra day from UPS because of COVID, but they delivered on a great product at a great price. Very Satisfied." | |
| Rodney Buddy Kenjura (Fulton) | 2020-07-26 |
| Verified Buyer |
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| "Will definitely be buying from here again. Super fast shipping! I was honestly super shocked on how fast the shows got here, and they came from a whole other country! I really enjoyed my experience shopping from here." | |
| Amber N. R. (Lodi) | 2020-07-24 |
| Verified Buyer |
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| "My Skates shiped All the way from Denmark to Niagara Falls, NY in less than a week! Thats impressive!!" | |
| Anthony Sarratori (Niagara Falls) | 2020-07-23 |
| Verified Buyer |
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| "Nice board quality." | |
| Eric Lottsfeldt (Seattle) | 2020-07-22 |
| Verified Buyer |
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| "love this company and teamwork. I recommend to friends when they're looking to the new inline-skates. one thing that I dont really get used to it, is that the returning process. I have one return and order the return label. I dont know how it works. maybe come in the mail or email. I have to wait and see. since they are 365 days return policy." | |
| T. Singard (San Jose) | 2020-07-21 |
| Verified Buyer |
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| "Excellent. Super easy and quick." | |
| Bailey Norton (Valley Village) | 2020-07-21 |
| Verified Buyer |
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| "Great company. Fast delivery" | |
| Bruce D Oakes (Henrietta) | 2020-07-21 |
| Verified Buyer |
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| "Sometimes buying online can be stressful because of sizing and an inability to confirm that the product is quality. I took a chance and I was happily surprised. The delivery wasn’t too long (Texas, USA). I’m a new skater so I don’t know much about this in general and I really thought their YouTube channel was helpful. I love everything I purchased and as I improve I will probably be getting my replacements form skatepro. Why not stick with a safe bet, right? I used mondopoint for the sizing btw." | |
| Katherine O. (Coppell) | 2020-07-21 |
| Verified Buyer |
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| "Satisfied customer" | |
| Yanelly Q. (Flushing) | 2020-07-21 |
| Verified Buyer |
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| "Satisfied customer!!" | |
| Gabriela Gonzalez (Bronx) | 2020-07-20 |
| Verified Buyer |
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| "Great company, great prices, excellent customer service." | |
| Mollie Murnane (Somerville) | 2020-07-20 |
| Verified Buyer |
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| "Great shipping with some great products." | |
| Felix Gonzalez (Needville) | 2020-07-20 |
| Verified Buyer |
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| "Great service and item shipped out very quickly. Their skates are reasonably priced as well so will definitely shop here again" | |
| Emily J. (Los Angeles) | 2020-07-20 |
| Verified Buyer |
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| "I done searching for prices and quality. This is my skate store!! Love it!!" | |
| Ruth Garcia (Bedford) | 2020-07-20 |
| Verified Buyer |
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| "I was pleased with the packaging and shipping time." | |
| Bianca J. (Brockton) | 2020-07-20 |
| Verified Buyer |
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| "Quick shipping and easy to track. Reasonable pricing and they have everything you need to get started or continue to build your equipment collection." | |
| Nicole Adams (Oakland) | 2020-07-20 |
| Verified Buyer |
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| "The whole process was great, easy purchase, keep you informed, and fast shipping." | |
| Denise Reeves (Cumming) | 2020-07-20 |
| Verified Buyer |
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| "Everything went smoothly" | |
| Patrick D. (Brighton) | 2020-07-20 |
| Verified Buyer |
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| "all was good so far" | |
| Elizabeth Williams (Wood River) | 2020-07-19 |
| Verified Buyer |
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| "Great experience! Received order quickly and was very happy with my purchase!" | |
| Elizabeth Miller (Reading) | 2020-07-19 |
| Verified Buyer |
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| "I received my skates promptly within 1 week of ordering. As per previous reviews. I ordered 1 size larger. I love my skates and they are good quality. I would definitely order from Skatepro again." | |
| Ania Anderson (Long Beach) | 2020-07-18 |
| Verified Buyer |
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| "Arrived super fast! Appreciate the user friendly website!" | |
| Kelly Cox (Baytown) | 2020-07-18 |
| Verified Buyer |
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| "I was very surprised that they shipped it out the same day I placed my order and the shipping was super quick! Packaging was well sealed and items came as expected! I will be ordering from them again :)" | |
| ELIZABETH DUMBRIQUE (LONG BEACH) | 2020-07-18 |
| Verified Buyer |
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| "Good" | |
| Nikole Smith (Clay City) | 2020-07-18 |
| Verified Buyer |
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| "Easy to buy, quick shipping and got the right size!" | |
| Mike K. (Rogers City) | 2020-07-18 |
| Verified Buyer |
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| "Legit" | |
| Charles H. (South Dartmouth) | 2020-07-17 |
| Verified Buyer |
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| "We purchased online. Everything went as planned." | |
| Daniel Evans (Miami) | 2020-07-17 |
| Verified Buyer |
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| "The product arrived quickly from overseas. Great customer service. Thank you!" | |
| Jana Plesums (Wenham) | 2020-07-17 |
| Verified Buyer |
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| "Quick shipping, and an overall easy process" | |
| Erika Kenney (Denver) | 2020-07-17 |
| Verified Buyer |
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| "Great, responsive company! Accomodated my timeline" | |
| Theodore Trevino (Triangle) | 2020-07-17 |
| Verified Buyer |
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| "Very, very fast shipping, and good packaging! Will be ordering again from SkatePro!" | |
| Kristen Jensen (Kirkland) | 2020-07-17 |
| Verified Buyer |
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| "Shipped my items on the same day. Best in class shipping. Thank you" | |
| Jonathan Martinez (Bronx) | 2020-07-17 |
| Verified Buyer |
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| "By the way these are women’s sizes. The website says it is men’s sizing and the sizing chart is for men but they are definitely women’s. I am a shoe size 7 and this size was perfect for me" | |
| Grace James (Lexington) | 2020-07-17 |
| Verified Buyer |
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| "Great experience buying here. Good communication; smooth transaction. Thank you." | |
| Erika m. (Tucson) | 2020-07-17 |
| Verified Buyer |
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| "Fast shipping, and love my skates. :) Great company! Got my dad to buy skates here too." | |
| Emelia Douglas (Columbus) | 2020-07-17 |
| Verified Buyer |
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| "Very fast shipping to the US!" | |
| Nikki Damian (Lathrop) | 2020-07-17 |
| Verified Buyer |
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| "I was so happy that they had the wheels I wanted in stock! They arrived safe and sound (even during this pandemic)." | |
| Amanda B. (Owasso) | 2020-07-17 |
| Verified Buyer |
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| "Great service, communication and fast delivery! Thank you, I would totally recommend to everyone!" | |
| Melis Coban (Mc Lean) | 2020-07-17 |
| Verified Buyer |
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| "Cardboard package arrived to my house damaged, which caused my smaller items (gear) to fall out during shipping. I reached out to support for a refund since I did not receive my gear. Got a response over a month later asking for pics of the damaged package. Obviously I threw out the cardboard package since it's been over a month. Disappointing since the small item was only $5 but they asked for pics after a MONTH has passed since I reached out." | |
| Sirek Luks (Daly City) | 2020-07-17 |
Reply from SkatePro: Thank you for your review. We are really sorry that your parcel arrived damaged 😟. We contacted your directly and are sending you a replacement for your missing item. /Abigail |
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| Verified Buyer |
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| "Recommended" | |
| Maha Yacoub (Springfield Gardens) | 2020-07-17 |
| Verified Buyer |
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| "Great" | |
| John vineyard (Spring Grove) | 2020-07-17 |
| Verified Buyer |
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| "Fast shipping. Easy checkout process. Great products." | |
| J. Tomaskovich (Melba) | 2020-07-17 |
| Verified Buyer |
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| "I'm very pleased with the product as well as the exceptional service! Thank you!" | |
| Kerri B. Curtin (Willow Springs) | 2020-07-17 |
| Verified Buyer |
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| "Very satisfied...." | |
| ella wolfe (roberts) | 2020-07-17 |
| Verified Buyer |
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| "I love this company and will only buy my skateboards and all things related from here! Always five stars!" | |
| Rachel milligan (Broken Arrow) | 2020-07-17 |
| Verified Buyer |
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| "shipped super fast and great costumer service" | |
| Nicole H. (Brighton) | 2020-07-17 |
| Verified Buyer |
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| "Super fast delivery and great customer service. 10/10" | |
| A. Mower (Indianapolis) | 2020-07-17 |
| Verified Buyer |
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| "very good" | |
| Eduardo Patino-Calzada (Aurora) | 2020-07-17 |
| Verified Buyer |
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| "I’m so glad I found this website I’ve been wanting skates for a while now and I found a pair for about 100 and I’m glad that I ordered from here it came within a week that’s pretty fast considering it’s from Denmark and I love them they are so nice and I can’t wait to use them some more :)" | |
| Emilio Mendez (Syracuse) | 2020-07-16 |
| Verified Buyer |
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| "The worst customer service ever! Think twice before buying anything from this company. I've got protective gear that did not match the sizing chart and now they expect me to pay $20 to return faulty items?!?!?" | |
| Lada Shepherd (Poway) | 2020-07-15 |
Reply from SkatePro: Hey there, I am very sorry to hear you feel like this. However, at skatepro we really do care about our customers. We really care about the community. Therefore, I am certain that we can provide you with a solution to this issue. I have sent this as an email so we can discuss this matter further, All the best /Sean |
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| Verified Buyer |
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| "Really 5 Stars! Received my skates earlier than expected, shipping was about 6 days from Denmark to California.From ordering to delivery-everything went smooth. Thank you SkatePro Team, I really love my new skates🥰" | |
| Nicole Rabitzsch (Santa Monica) | 2020-07-11 |
| Verified Buyer |
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| "My order got here really quickly! Thanks so much!" | |
| Pam Rooks (Overland Park) | 2020-07-02 |
| Verified Buyer |
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| "Received my skates but the back up 2 sets of wheels where not there." | |
| Daniel Donaldson (Springfield) | 2020-07-02 |
Reply from SkatePro: Hi Daniel. It was unfortunate what happened to your set of wheels. Luckily you contacted us and we were able to issue your refund. Hopefully, your new set of wheels arrived on time. 😄 /Yasin |
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| Verified Buyer |
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| "You give me a credit then charge me at check out, more then what I purchased the pads locally, you're a scam, I'm very upset and you want me to pay 20.00 to return it when you wouldn't cancel the order! Check your inbox for god's sake who dose business like this. Why do you have a contact us if you don't respond?" | |
| Paul Schenck (Glendale) | 2020-07-02 |
Reply from SkatePro: Thank you for your review. We are sorry about your experience. We checked your order and can see that you were actually able to use your credit. We aim to ship out orders as quickly as possible, and once they are sent we cannot, unfortunately, change or cancel them. We do however offer a return label at a much lower price than would be available to our customers if they bought it themselves. /Abigail |
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| "I couldn’t get the product I wanted but it was amazing service and feedback about info about the skates from Stephen he responded quickly to my voice message and let me know all about the product I wanted and what I needed to know fast thank you Stephen keep up the good work." | |
| Melissa Perez | 2020-07-01 |
| Verified Buyer |
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| "This Company is very good to send and charged you for what you get but when you want to return an item they made me paid for a $19 dollars return label that NEVER SENT and they stole my money almost $100 because they sent me a men skates instead of the woman that I ordered, I sent 300 emails and NEVER answer , waiting for 3 months after they already charged me. I will definitely send their info to Business Bureau in USA to inform them what this company is trying to commit FRAUD in this Country." | |
| V. Posada (Miami) | 2020-06-26 |
Reply from SkatePro: Thank you for your review. We are really sorry and surprised to hear about your experience 😟. We are pleased though to see that this issue was resolved, you were sent your return label, and you were able to return your item and received a full refund. /Abigail |
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| Verified Buyer |
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| "Order got to California in a little over a month. I got roller skates and they've been working out great. Very stable and great quality suede. The shipping was long but with everything going on right now it is completely understandable" | |
| Ashley Fagan (Gonzales) | 2020-06-25 |
| Verified Buyer |
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| "Terrible terrible customer service!! I understand the "current situation" but it has been several weeks since I tried to get a response for a clearly faulty product that I am trying to return. Responsiveness was much better when I tried to buy. Now there is nothing but automated responses advising it is being worked on but may take a few days more than expected. I ordered (and paid for expeditied shipping). No problem there and the skates arrived. They are terrible, the stitching is completely faulty so the tongue is not in the right place... I do not think I should have to pay yet another $20 dollras to retuirn a clearly faulty product and yep.. no response. I ordered from Sakte Pro as they are an European company and I am German living in US, and have read nothing but great reviews.. However I would like to caution against doing business with them if you are hoping for xervice that will not only fill orderes but also help solve issues" | |
| Gabriele Hauck (Savannah) | 2020-06-24 |
Reply from SkatePro: Hi Gabriele, I'm truly sorry for the bad experience you faced. Unfortunately due to COVID our usual response time has been much slower in the past months, now is back to normality. I see that as soon we have been able to reach you we provided you a solution to fix the problem 😄 Don't hesitate to contact us if you need further assistance! /Filippo |
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| Verified Buyer |
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| "Extremely pleased with my experience with SkatePro. I placed order on May 15th and once my payment was processed I received a notification of when my package would ship and a tracking number for UPS. I didn't realize SkatePro was based out of Europe, not that it would have been a contributing factor in my decision to purchase from them. I think it took a little over a month for the package to arrive but everything I ordered arrived in excellent condition. I’ll keep SkatePro in mind when I eventually plan to upgrade inline skates as my skills hopefully progress. I would recommend SkatePro to others who are looking to purchase inline skates if their local retailer is sold out and they don’t mind waiting for their skates to come from Europe. I’d just suggest double checking their sizing when placing an order to save on improper fit and some patience when waiting for their items to arrive." | |
| Gino Sinopoli (Plant City) | 2020-06-24 |
| Verified Buyer |
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| "Ordered skates back in mid-April, still have not received them, and have not even gotten an update as to where they are. Attempts to get updates have been either completely ignored, or have been attempted to be placated through in-store credit (which is especially not-useful since the problem is not even knowing if my product is coming). I wish the team would be more vigilant in providing shipping updates. Even given the special circumstances happening right now with COVID, it’s unacceptable that I can reach out over 5 times to the company over a period of 2 months and still have no clue where my package is. Very poor experience with this company." | |
| Emma Saxey (Layton) | 2020-06-23 |
Reply from SkatePro: Hi Emma, Thanks for your review. Unfortunately due to the Corona situation, our response time in the past months has been way slower than usual. I can see that we have been able to reach you to solve the situation, sorry again for the inconvenience. /Filippo |
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| Verified Buyer |
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| "I have read so many good reviews, but that is not to be said in my case! Very displeased at this moment!. Hearing no updates from them not USPS! We placed our order last month and since then, nothing!! Very frustrated to say the least! I’m staying optimistic but I’ve never experienced anything like this and we have been ordering things internationally since this pandemic started and have not ran into a problem until This! Not saying it’s their fault but this is no good ! Nobody having any info is unacceptable!" | |
| jake y. (Weston) | 2020-06-23 |
Reply from SkatePro: Hi Jake, Thanks for your review, I'm sorry for the delay of the shipping. From the tracking, I can see that you received the parcel on the same day of this review. Let me know if I can assist you further 😃 /Filippo |
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| Verified Buyer |
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| "I just got my skates today and all I can say is, "I'm going to be looking good in these after COVID pandemic is over." Thank you so much for having these and changing my size to a perfect fit! I finally found the right skates 👍🏾" | |
| Quaneshia C. (Salem) | 2020-06-19 |
| Verified Buyer |
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| "As of now I am very displeased with SkatePro and their customer service. I understand that I ordered Internationally during a pandemic, however, I have yet to receive a response from anyone at SkatePro. I have sent numerous emails and have only received generic, automated email responses stating someone will contact me, yet no one has. I placed my order on 5-23-20 and there has been no updates on their site or on the USPS site. I am going on 4 weeks with no package or a response from a SkatePro team member." | |
| George Tobjy (Lake Hiawatha) | 2020-06-17 |
Reply from SkatePro: Hi George, I'm truly sorry for your experience with us, due to the pandemic deliveries faced long delays in the past months, now the situation is back to normality. I also apologize for the late reply from our team. Fortunately, the pack arrived, late but arrived. I hope that the solution we found together was to your liking. Best regards, /Filippo |
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| Verified Buyer |
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| "I ordered skates and made a mistake with my order, so I contacted the team and they were amazing! Everyone who helped was very nice and answered any questions I had. Make sure that you are reading descriptions carefully, especially with skates, as some are made for children and others for adults. I also want to remind everyone that there’s a pandemic and a limited amount of workers and resources. I will definitely be ordering from here again." | |
| J. Lazo (Miami) | 2020-06-15 |
| Verified Buyer |
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| "Ordered April 20th, items were shipped but never made it through customs. I had to file a claim with USPS, who told me the package didnt clear customs and to contact the merchant. SkatePro is unresponsive. I have sent 7 emails and have waited weeks for response. Some days their phone line does ring through but then gives message I've called outside of business hours, which is not true. Other household members are being responded to about their orders but nothing for me. It is now June 11th, package was stopped at customs 5/06. Absolutely ridiculous. Sending 8th email but I'm not holding my breath. I want this order cancelled and refunded! They've been holding onto my money for 2 months now!!" | |
| Erik B. (Columbus) | 2020-06-11 |
Reply from SkatePro: Hi Erik. Thanks for bringing this to our attention and I'm very sorry about the whole ordeal. This was a challenging period for us and I apologies. I can see your order eventually arrived and my colleague has got in contact with you personally, to discuss the matter further. We look forward to your response. /Charlie |
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| "Preordered skates on May 7th that were to be in stock May 12th. It is now June 10th and they still have not shipped. They turned off their phone customer service. I have sent an email, but no response yet. 6 days until the “expected delivery” window is past. It isn’t even out of “processing”, so I highly doubt it will be delivered overseas by then. Extremely disappointed." | |
| Sarah w. (Stafford) | 2020-06-10 |
Reply from SkatePro: Hey there, I am very sorry that your skates have been delayed. 😟 As you can imagine due to COVID things are moving a little slower compared to usual. We are also much busier than usual because of the same and are currently doing our best to respond to the multitude of queries we receive. I will attach this as an email, so we can discuss this matter further. Hopefully finding a solution to this issue. All the best / Sean |
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| Verified Buyer |
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| "I realize that patience is no longer a virtue but when you purchase something that is shipping internationally during a pandemic, it's going to take a long time to receive it. My order was shipped the day after I placed it and it still took nearly 5 weeks which indicates it took some time to get through customs. With that said, my yow surfskate was well worth the wait and I wouldn't hesitate to do business with skatepro again." | |
| Derek Rochniak (Rochester) | 2020-06-10 |
| Verified Buyer |
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| "US BUYERS BEWARE!!!! I placed an order on April 30, it is now June 9, still haven't received my package. I gave more than enough time for the package to arrive and i still got nothing. SkatePro marked my package as "delivered" even though i never received it. Last update on my package says it was processed in Chicago on May 19. I sent an email to Skatepro on June 4th asking for a refund because its been way more than a month, but i got no response instead, they just marked my package as "delivered"! WILL NEVER BUY FROM THIS PLACE AGAIN!!!" | |
| Valerie C. (Watford City) | 2020-06-09 |
Reply from SkatePro: Hey there, I am very sorry to hear about this issue. I have attached this message as an email so you can respond and we can discuss this issue further. I am sure we will come to the perfect solution for you. All the best, / Sean |
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| Verified Buyer |
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| "Honestly incredibly disappointed with customer service of this company. I placed an order on the 1st of May for the Razor shifts Loca women’s aggressive skates. In my order it is clearly stated that I purchased a US Women’s size 9, I waited around 3 weeks to receive my parcel only to be sent a complete different size. What’s worse is all my efforts to reach out about the situation have gone unanswered. The phone line is down and I have sent several emails with a reply saying I would hear back in 5 business days . Honestly it’s so disappointing since it’s now well over a month since I originally made my purchase and the skates were by no means cheap. I’m frustrated with the entire process and I wish someone from their team would have the decency to reply to my many emails so we can clear this up, I don’t need a size 7.5 and I really don’t want to be stuck waiting another 3weeks to receive what I ordered in the first place ." | |
| ZARA CHEEMA (Potomac) | 2020-06-07 |
Reply from SkatePro: Hey there, Thank you for leaving your review. I am very sorry to hear you are not happy with the service you have received. It is really something, as a company, we pride ourselves in. As you can imagine due to COVID we have been very busy, it has been all-engrossing for us but we are doing our utmost for our customers. However, we do not believe in excuses and we take full responsibility when we miss the mark. I would love to find a solution for you. I have attached this as an email, so we can discuss this matter further. All the best / Sean |
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| Verified Buyer |
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| "I would do more stars but you guys didn’t give me my tracking number for UPS and it’s supposedly here but it’s not.I’m unable to track it with UPS because they need the Tracking Number for my package please answer me I’m worried I won’t get my product" | |
| S. Castillo (New York) | 2020-06-07 |
Reply from SkatePro: Hey there, I am very sorry to hear that your package has not yet been located. I will send this as an email so you will be able to reply and a solution will be provided. All the best, /Sean 😊 |
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| "I ordered the return service and I am confused. Do I print a label out or do I receive it in the mail? There has been no clear instructions on how to do it." | |
| Lindsay Torey (Canton) | 2020-06-01 |
Reply from SkatePro: Thank you for your review. We are sorry if the instructions were not clear. For US customers, after the label has been ordered we will send it to you by email. 😇 /Abigail |
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| Verified Buyer |
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| "I ordered Chaya skates 4/30/20. Today is 5/29/20. The charges were immediately taken out on 4/30/20 and the skates are still pending in Denmark. They do not receive incoming calls. The email reply I received was addressed to Mr.Brian Olson with a $25 coupon (my name isn't Brian). I requested a refund why would I make another purchase when I haven't received the first one. I will not be buying else anything from outside the USA during this pandemic. Buyer beware....Customer service is horrible. I'm out of $100 and no longer want/need the product." | |
| Ebony Kee (Chesapeake) | 2020-05-30 |
Reply from SkatePro: Hey there, I am very sorry to hear about this. I will attach this message as an email so we can discuss this matter further. I am certain we will come to a solution. All the best / Sean |
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| Verified Buyer |
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| "I measured my foot and the shoes still needed to be half a size bigger. I paid over $20 for the express shipping ( BIG MISTAKE) and they want another 19 dollars for a return label. wish I didn't spend my money here, but the shoes were cute." | |
| janel pharr (Covina) | 2020-05-30 |
Reply from SkatePro: Hi Janel, Sorry to hear about your experience. Unfortunately, we do not offer express shipping yet, but only standard ones. For the US market, we offer a 19$ return label to ship the product back to our company in Europe, however, we also offer the option to ship it back with a carrier of the customer choice. Please write us an email at email@skatepro.com if you would like further assistance 😃 Best regards, /Filippo |
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| Verified Buyer |
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| "Placed my order on April 4, on May 5th I received notification the order left the country. That is the last I have heard. I get that things are slower because of the "Pandemic", however, two months is ridiculous. Really, it took a month to put in a package and get mailed? I emailed and was given a $25 gift certificate. Why would I spend more money with this company when I haven't even received the first order?" | |
| lizzie lewis (Alto) | 2020-05-29 |
Reply from SkatePro: Hi Lizzie, Thanks for your review. Unfortunately due to COVID delivery companies have faced a lot of delays, I can see that you received your order exactly a few days after your review. Don't hesitate to contact us again if you might need further assistance. /Filippo |
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| Verified Buyer |
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| "Super fast processing and shipping. Order was filled quickly and accurately. I was skeptical at first with international shipping, but they do it the right way and it moves fast. Am going to shop here again. Thanks skatepro team, your awesome." | |
| Chris Neu (Albuquerque) | 2020-05-29 |
| Verified Buyer |
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| "I dont recomended this skate pro .they charge me the skate and """ship it """ and after a month they tell me that the item i bought was sold out I was in shock !! For making me waiting and still they have not refund my money !!i wish i can choose. N-5 star" | |
| Jonathan Melendez (Orlando) | 2020-05-25 |
Reply from SkatePro: Hi Jonathan, I'm sorry to hear about your bad experience, unfortunately, we had an unexpected stock error. I can see that we refunded the amount spent. Sincere apologize. /Filippo |
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| Verified Buyer |
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| "Hi I have purchased a scooter 1st of may and it has been almost one month and still nothing please tell me what’s going on" | |
| kambiz Allaf (Markham) | 2020-05-25 |
Reply from SkatePro: Thank you for your review. We are sorry if you experienced a delay. During the pandemic, things did move a little bit more slowly. We are glad to see that you have received your scooter 😇. /Abigail |
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| Verified Buyer |
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| "I ordered 2 weeks ago. I haven’t been able to track my package in 4 days. It says it’s still waiting to be shipped out by the original sender. I sent an email, just would like to know where it’s at and when it will be shipped." | |
| Kyla Autry (Cass City) | 2020-05-23 |
Reply from SkatePro: Thank you for your review. We are very sorry to hear about your experience with our delivery service but are glad to see that you have eventually received it! We hope you are enjoying your skates 😊 |
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| "I made a purchase and when it arrived at my house there was a lack of product. I sent an email but no one responds. Here is my assessment. I hope the company gets in touch." | |
| Andre Martins | 2020-05-23 |
Reply from SkatePro: Thank you for your review. We are sorry to hear that you were missing a product. We have gotten in touch with you directly to resolve this and are issuing you a partial refund. /Abigail |
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| Verified Buyer |
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| "Customer service was so kind and quick! I emailed them at 2am here in Texas and they responded within 5 minutes over there in Denmark. I told them I chose the wrong size and they kindly switched it for me. Even with this COVID-19 pandemic going on, they still managed to get my skates to me within a week. The skates are great and the wheels are perfect for asphalt. Measuring your foot with a ruler really helps you choose the right size. Mine fit perfectly. 10/10 would recommend!" | |
| Anh Truong (San Antonio) | 2020-05-21 |
| Verified Buyer |
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| "Got the Tempish skates. I just want to say A-M-A-Z-I-N-G!. I bought them in the midst of the Covid shut down unbeknownst about EXTREME delays (2 days shy of a month late). Yet I understand that its not Skatepro's fault. These are the Best inexpensive skates. They have a beautiful color. Smooth bearings. Nice indoor/outdoor wheels. And a very light boot. Not heavy on foot. Trust me I never leave a review unless the product is worth it. THEY'RE WORTH IT. I'm a beginner/low- intermediate skater myself and do mostly outdoor skating. I reccomend for both. And lastly to the Skatepro team-- they are some of the most professional, kind, and diligent people. Great team. They made buying with them feel comforting and community like. They kindly and promptly answered all of my questions and assured me that they were closely monitoring shipping. Overall, Great skates. And Skatepro is a great team of people. Thanks!" | |
| A. Berry (Montgomery) | 2020-05-21 |
| Verified Buyer |
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| "The shipping was relatively quick (Ordered on May 8th, received my order or May 19th) but my package arrived pretty beat up/ripped (shipped to the U.S.). I know that damage is not SkatePro's fault though. My skates were also too small despite sizing up and I had to pay to return, which honestly sucks. The whole return label process is also confusing too and I wish there was more information on it available online. 3.5/5" | |
| K. Phan (Katy) | 2020-05-20 |
Reply from SkatePro: Hey there Thank you for taking the time to leave a review 😊 I am very happy that you were happy with the speed at which our parcels get delivered. I am so sorry to hear about the damage to the packaging as you can imagine this can sometimes happen, unfortunately. With skates, it is vital that you measure your feet and compare this measurement with the size guide. Furthermore, as you can imagine returning items is a very expensive process, that is why we have to charge for it. As for the returns process, these comments I will pass onto our team. All the best /Sean |
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| Verified Buyer |
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| "Skates came in a box that was ripped to shreds and taped up to keep it together. I’m a size 7 the skates I ordered need to be sized up a whole size. Had to pay 20.00 for a return label. Now they don’t even have a bigger size to offer in the skates I ordered." | |
| Timothy marr (Lowell) | 2020-05-19 |
Reply from SkatePro: Hey there Thank you for taking the time to leave a review, I am very sorry to hear that your skates packaging came in that condition. I can assure you they were not ripped in shreds nor taped leaving us here. So I am not too sure what happened here but I would love to investigate this matter for you. If you would send me pictures of the packaging I would love to assist. As you can imagine, we have to charge our customers for returns as it is a very costly service for us. I will send this as an email, so we can discuss this issue further. All the best / Sean |
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| Verified Buyer |
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| "We have been waiting for our SKATEPRO for almost a month now. Ordered on 4/24. It said it would take 14 days, and would deliver on last week Thursday. I called, but because of covid-19, it said to email. I have emailed 3 times for an update on the tracking, however I have got no reply or emails to update. I even signed up for text alert to let me know about any movement and still nothing. It is kinda of freaking me out, because this company has no communication, the last Update on tracking (from the tracking number) says left Denmark which was April 24th and then leaving Denmark April 28th. I would appreciate if the company would email or give updates on tracking and let us know if and when it will arrive." | |
| sara pippett (Le Mars) | 2020-05-19 |
Reply from SkatePro: We are very sorry to read about the delay you have been experiencing! We are going to get in touch with you as of right now to find a replacement solution for you! We thank you for your patience. Annabelle 😃 |
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| Verified Buyer |
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| "I'm quite disappointed that it took a month 2 received the wrong size skates and now I can't even get ahold of anyone for a return. I emailed many times and called many times however they turned our phone system off. I keep on getting the same email from them saying they will get back with me as soon as they can. Still haven't heard anything." | |
| Lisa Hernandez (North Street) | 2020-05-18 |
Reply from SkatePro: Thank you for your review. Unfortunately during the pandemic deliveries did take a bit longer, we are sorry about this, but also happy to report that things are going much more smoothly now. We are also pleased to see that you were able to return your skates for a full refund 😊. /Abigail |
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| Verified Buyer |
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| "Not really sure what to say. Skatepro sent me a COMPLETELY different skate than what I ordered. Its a men's skate actually so not even usable for me because of the wrong size! I contact the company (that you can't contact by phone in any way) by e-mail to let them know they sent the wrong skate. NO FEEDBACK. I e-mail them again letting them know I have heard nothing and I still have skates I can't use. I have postponed returning them because I FULLY expect for SkatePro to pay for my return because this is 100 percent their fault. Still don't have an e-mail. Now, since I want the refund I have to pay $20 in shipping to return the skates that were sent that were the completely WRONG skate!!!! HORRIBLE SERVICE. HORRIBLE. Make sure you know what you're getting because if you don't get the right pair there is nothing they will do to help you!" | |
| Jennifer Griffith (Waller) | 2020-05-17 |
Reply from SkatePro: Hi Jennifer, Sorry to hear about what happened, I apologize for sending to you the wrong skateboard. I can see that we solved your case and we refunded you of the amount spent and the shipping. 😄 Let me know if I can help you further! /Filippo |
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| Verified Buyer |
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| "I am extremely happy with skatepro it was easy and very fast. Thank you so much." | |
| Marcos Molina (Boulder) | 2020-05-16 |
| Verified Buyer |
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| "I ordered a scooter for my son from SkatePro because the website said the parts are chosen and the scooter would arrive assembled. It also stated I would receive a t-shirt, gift certificate, wrist band, and some sun glasses. The order arrived today and the scooter was just a bunch of pieces with no instructions to assemble. I tried looking online for instructions which are not available. I also was missing the bolt for front wheel which I had to reuse from old scooter. No t-shirt, gift certificate, stickers, wrist band or anything else that was stated as being included in purchase. Overall, disappointed. Would NOT recommend purchasing from SkatePro." | |
| James Stevens (Murrieta) | 2020-05-13 |
Reply from SkatePro: Hey there, Thank you for leaving your review 😊 I am very sorry to hear about your experience. I would love to discuss this further with you, so I have attached this as an email that you can respond to. I am sure we can find a solution for you. All the best / Sean |
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