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Reviews of SkatePro
 Verified Buyer |
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| "Fast delivery. Came well packed. Love it!" | |
| Darcy greaves (Victoria) | 2023-03-01 |
| Verified Buyer |
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| "I ordered a Blackriver rail for my sons birthday from SlatePro. Despite excellent packaging, I opened the box to find they had shipped a known damaged rail with pivot and rust right along the top of the rail! This damage was not sustained during shipping. When I contacted them they said they would refund me 50% of the product cost. I ask for this replaced with a non-damaged product. I offered to return their damaged product. To date the response I received is their computer system is down and they will contact me once fixed." | |
| Arica Appleton-Suomi (Abbotsford) | 2023-02-28 |
Reply from SkatePro: Hi, Thank you for your review. We are very sorry for the inconvenience regarding your product. I can see now, that one of my colleagues issued a full refund on your item and also let you keep the item 😊 We are sorry we could not help you earlier. I confirm we indeed had some problems with the system that did not allow us to issue refunds or simply edit customers orders. Now we are up and running again👌 Have a good day! |
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| Verified Buyer |
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| "Excellente expérience d achat! Envoie rapide, réception propre. 5 étoiles!" | |
| Aurelien Mouveau (Montréal) | 2023-02-27 |
| Verified Buyer |
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| "So far ive had nothing but a great experince with this company, great products great prices." | |
| Ryan Taillon (Owen Sound) | 2023-02-24 |
| Verified Buyer |
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| "Order came fast and was exactly what I ordered!" | |
| Harry Nott (Montrose) | 2023-02-23 |
| Verified Buyer |
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| "I haven’t used it my 55cm F one mast yet. Great price. I would have given 5/5 but the customer support for a question I had was slow (several days). Thanks so much!" | |
| Jayne L. (Brighton) | 2023-02-23 |
Reply from SkatePro: Hi Jayne, thank you for taking your time to give us feedback. Sorry about the 2-day waiting time. We had to contact our Product Department regarding your question, and it can take a bit longer to get a reply from them. If we can help with anything in the future, don't hesitate to contact us. :) ✌ /SkatePro Customer Connection Team |
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| Verified Buyer |
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| "My son was very happy with his bike parts." | |
| Faye HiEagle (Virden) | 2023-02-23 |
| Verified Buyer |
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| "Always surpasses my expectations when the parts arrive.The watermelon grip looks amazing" | |
| Amber Kostuik (Kimberley) | 2023-02-21 |
| Verified Buyer |
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| "Product was received promptly and was exactly as expected. Very pleased!" | |
| Melody Frantzen (Ajax) | 2023-02-21 |
| Verified Buyer |
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| "Support team is amazing. Delivery came quickly. I ended up returning / exchanging for a smaller size (the skates didn’t run small like the sizing chart suggested). Team was very helpful over email and phone support throughout the return & reorder process. Would highly recommend the SkatePro team!" | |
| Connor Eagleson (Waterloo) | 2023-02-21 |
| Verified Buyer |
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| "Exactly what we needed! Love the Head Goggles! We have the extra lens kit from theee or four years ago a was afraid that we couldn’t replace the original model as it’s discontinued from Head. Thankfully Skate pro had some old stock." | |
| Jim Chow (Vancouver) | 2023-02-20 |
| Verified Buyer |
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| "Very pleased with my purchase. Delivery was efficient and the product was received in great condition." | |
| Marc G. (Sun Peaks) | 2023-02-10 |
| Verified Buyer |
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| "Everything fits and shipping was quick." | |
| Kyle M. (Edmonton) | 2023-02-08 |
| Verified Buyer |
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| "Quick service and shipping. They quickly contacted me to tell me they were out of an item I ordered and substituted something in that I requested." | |
| Sam Skinner (Whitehorse) | 2023-02-07 |
| Verified Buyer |
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| "My sons loves his new skates, and they got here before they said they would! Leaving us lots of time to make sure they fit before he went skating before school!" | |
| Shayna O’Flynn (Quesnel) | 2023-02-07 |
| Verified Buyer |
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| "Amazing service. Got the parts I needed within a couple of days of ordering them. Thanks very much." | |
| John M. (Oakville) | 2023-02-06 |
| Verified Buyer |
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| "Very easy to order , track and delivery was great" | |
| Rosemary Quirk (Edmonton) | 2023-02-06 |
| Verified Buyer |
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| "Hands down the best skate shops in Canada. Their customer service is REMARKABLE! They literally go the extra mile. Delivery was quick" | |
| Lisa Gunn (Kingston) | 2023-02-02 |
| Verified Buyer |
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| "They confused my order with someone else’s- I got the wrong package, they sent an email apologizing for the mistake but I still had to “Do them the favour” of packing their wrong order, printing their return labels and invoices and get it ready to return which added to the hassle I already had with my son of not receiving his skates on time for his school event. Now I’m still waiting for the right order to arrive. Would not recommend at" | |
| David E. (Kelowna) | 2023-01-31 |
Reply from SkatePro: Hey, thank you for your review. I am sorry to hear that we had a label mix up with your order in our warehouse! Unfortunately, we often do need the wrong orders back. I can see, that your replacement order has been delivered in the meantime. We appreciate your cooperation and hope you are having good sessions with the purchased items /Your SkatePro Team |
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| Verified Buyer |
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| "All good" | |
| Chris Oswald (Mulmur) | 2023-01-31 |
| Verified Buyer |
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| "Nice service" | |
| Nick Savidov (Lethbridge) | 2023-01-30 |
| Verified Buyer |
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| "Fast shipping, great gloves." | |
| Adam Williamson (Ottawa) | 2023-01-30 |
| Verified Buyer |
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| "I received the item quickly and in very good condition. I am very satisfied with the service that was provided." | |
| Jean-Francois Cossette (Mont-Saint-Hilaire) | 2023-01-26 |
| Verified Buyer |
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| "Great selection and competitive pricing. My latest purchase had a hiccup, the wrong size was sent, but after a week or so of back and forth they agreed to take it back. Fortunately they make international purchasing and shipping easy and track able. I have purchased a bunch of stuff from them and I will continue to do so." | |
| Dan T. (East York) | 2023-01-26 |
| Verified Buyer |
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| "great site, quick delivery, love my board - so does my little guy. we're shredding the gnar gnar." | |
| Matt Foran (Etobicoke) | 2023-01-25 |
| Verified Buyer |
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| "My kids love very well made designs delivered on time and safely recommended 100%" | |
| Varinderpal Singh Banwait (Orangeville) | 2023-01-24 |
| Verified Buyer |
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| "nice" | |
| Florent Pichard (Montréal) | 2023-01-24 |
| Verified Buyer |
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| "Products came as advertised at a good price" | |
| Dean Ayres (Calgary) | 2023-01-23 |
| Verified Buyer |
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| "Great product and fast shipping. 😁" | |
| Ruisen Chen (Richmond) | 2023-01-23 |
| Verified Buyer |
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| "I'm loving this deck! And it got here quick, thank you. The only reason I'm not giving you 5 stars is because of that packaging. It was a flattened cardboard box with my deck loose inside it. What the...?! LMAO Thankfully the deck was in fairly good condition, but please have a word with your guys in shipping/receiving. Regardless, much appreciated!" | |
| Dan Harms (Port Coquitlam) | 2023-01-23 |
Reply from SkatePro: Hey, Thank you so much for your review! Sorry to hear, that your item was not sufficiently packed. Feel free to reply to our email with a couple of pictures, so we can take on your case and improve our process. Thank you! /Your SkatePro Team |
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| Verified Buyer |
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| "Delivery was on time, price was alittle high, product is great, but some free merchandise would be great to sweeten the deal. Stickers, T-shirt, hat, anything." | |
| Todd H. (Puslinch) | 2023-01-23 |
| Verified Buyer |
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| "Shipping took awhile and packaging was damaged as if it were thrown arround" | |
| Liam Frape (Moosomin) | 2023-01-20 |
Reply from SkatePro: Hey, Thank you for your review! Sorry to hear about the delay. Unfortunately, I am unable to find any email contact to your order. Feel free to reply to our email with some pictures of the packaging and potential damage to the item, so we can look for a solution together :) Thank you /Your SkatePro Team |
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| Verified Buyer |
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| "Great service, Items shipped quickly. Quality Nylon Pedals and am very happy, would buy from again!" | |
| michael hubert (west vancouver) | 2023-01-20 |
| Verified Buyer |
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| "Skatepro has been a delight to deal with. I have a very busy schedule, and their patience and assistance with my purchase has been great!" | |
| Antony Weisstock (Kelowna) | 2023-01-19 |
| Verified Buyer |
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| "Delivered on time. Nice product." | |
| Luke M. (Vegreville) | 2023-01-18 |
| Verified Buyer |
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| "My fear came as described and within days. Happy customer!" | |
| Anna Johnston (Ottawa) | 2023-01-18 |
| Verified Buyer |
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| "Product was delivered promptly with no issues." | |
| Chris Knight (West Vancouver) | 2023-01-16 |
| Verified Buyer |
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| "As described. Quick shipping. Thanks" | |
| Derek Exner (Calgary) | 2023-01-16 |
| Verified Buyer |
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| "Great customer service. Our order never reached us, despite the carrier saying it was delivered and skatepro replaced our order promptly. Will shop with them again for sure." | |
| Christa McPherson (canmore) | 2023-01-12 |
| Verified Buyer |
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| "Product is top quality & the shipping/delivery were incredibly quick! Super impressed & Satisfied!" | |
| Jeremie Dupont (Aurora) | 2023-01-11 |
| Verified Buyer |
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| "Skis came on time as advertised. Great product for the price." | |
| Greg W. (Edmonton) | 2023-01-10 |
| Verified Buyer |
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| "Awesome service and prices. Delivery was flawless. No secret delivery charges from UPS! I live in a rural area by Grand Bend Ontario Canada and usually something always goes wrong. Pleasantly satisfied." | |
| Navie Singh Lamba (Dashwood) | 2023-01-08 |
| Verified Buyer |
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| "Fabulous service, from 1/2 a world away! High quality products, shipped hassle-free." | |
| S. Huff (Toronto) | 2023-01-07 |
| Verified Buyer |
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| "Great. Fast.delivery and love the skates. Womens Alexa fb. They fit perfectly." | |
| Elizabeth Woodcock (Fenelon Falls) | 2023-01-05 |
| Verified Buyer |
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| "Paid extra for faster shipping to get before Christmas , it showed up 4 days after" | |
| jonathan ward (West kelowna) | 2023-01-05 |
Reply from SkatePro: Hi Jonathan, thank you for taking your time to give us feedback. We're sorry that your parcel was delayed! Although most of the times we can keep our promised delivery time, there are factors that can delay an order. In the case of your parcel, severe weather conditions delayed the delivery, which is written in the tracking information. We apologize for this. We would like to offer you some compensation as customer credit for the inconvenience. You can access this among your SkatePro credits, and you can use it on your next purchase. We wish you a nice day! 😊 /SkatePro Customer Connection Team |
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| Verified Buyer |
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| "Bought the Dalbello Lupo 100. Great price. Delivered on time. Absolutely no complaints." | |
| David McGorman (Calgary) | 2023-01-05 |
| Verified Buyer |
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| "The scooter,t-shirt and hat that I ordered were of good quality but don’t rely on delivery coming on time,I ordered December 10th and my son was without his Christmas present on the big day!It didn’t come till January 4th,shouldn’t be so late.Unhappy,will not order there again" | |
| Stuart Bentley (Hamilton) | 2023-01-05 |
Reply from SkatePro: Hi Stuart, thank you for taking your time to give us feedback. We're sorry that your parcel was delayed! Although most of the times we can keep our promised delivery time, there are factors that can delay an order. In the case of your parcel, severe weather conditions delayed delivery, which is shown in the tracking information. We apologize for this on behalf of the delivery company as well. We would like to offer you some compensation for the inconvenience. We will reach out to you in a separate email regarding this. We wish you a nice day! 😊 /SkatePro Customer Connection Team |
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| Verified Buyer |
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| "Awesome! Super fast delivery- arrived on schedule and can’t live without my Lenz socks now!" | |
| Debbie Schwartz (Rossland) | 2023-01-05 |
| Verified Buyer |
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| "Fast shipping, great selection, fair prices! Highly recommend." | |
| C. Buddo (Yellowknife) | 2023-01-05 |
| Verified Buyer |
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| "Got the house quick and my kids love the product" | |
| Shawn Farndon (Exeter) | 2023-01-05 |
| Verified Buyer |
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| "Great selection of products, with reasonable delivery time to Canada" | |
| Albert Wong (Toronto) | 2023-01-05 |
| Verified Buyer |
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| "Amazing turnaround on our order one week before Christmas, all the way from Denmark to Halifax, NS ! Pro's in every sense. Thanks!" | |
| James S. (Middle Sackville) | 2023-01-05 |
| Verified Buyer |
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| "Everything was as expected. Missing bindings were shipped and arrived late due to holiday volume." | |
| Jim Curley (Calgary) | 2023-01-04 |
| Verified Buyer |
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| "The products were delivered in a timely fashion just as promised and they were well protected thus they arrived in excellent condition." | |
| Ginette Bertrand (Gatineau) | 2023-01-04 |
| Verified Buyer |
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| "As advertised. Quick delivery Everything in great shape." | |
| Kurt J. (Whitby) | 2023-01-04 |
| Verified Buyer |
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| "Great customer service! The first pair of roller-skates I ordered were too big, as I hadn't realized that the sizes were in US Mens only, but their return system was easy, the refund speedy, and the new pair in the proper size arrived quickly!" | |
| Iris McWhinnie (Halifax) | 2023-01-04 |
| Verified Buyer |
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| "The return policy is vague and I didn’t know that my purchase was final. I never consented to a final purchase. When I called customer service, they were very unhelpful. Wouldn’t choose skate pro again." | |
| N. Gill (Abbotsford) | 2023-01-04 |
Reply from SkatePro: Hi Navi, thank you for taking your time to give us feedback. We're sorry that you're not satisfied with our policy and service. We state in our Terms and Conditions that we can't accept the return of goods on which we have carried out a service to make the goods adapted to the customer's individual needs. When a customer places an order with us, they can choose to accept this before proceeding further. Moreover, a message is shown saying "Your right of withdrawal will no longer apply when assembly of products begins" before proceeding to the checkout. /SkatePro Customer Connection Team |
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| Verified Buyer |
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| "Great service!! Love the selection and customer service A++++" | |
| Jeff Dupley (Toronto) | 2023-01-04 |
| Verified Buyer |
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| "All Good" | |
| David Jackson (Tsawwassen) | 2023-01-04 |
| Verified Buyer |
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| "Excellent service. Great selection." | |
| Mark Buckaway (Waterloo) | 2023-01-04 |
| Verified Buyer |
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| "Professional advice, I recommend" | |
| Louis-Marc Simard (Salmon Arm) | 2023-01-04 |
| Verified Buyer |
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| "I was very pleased with thé customer service." | |
| Diane Nadon (Bromont) | 2023-01-04 |
| Verified Buyer |
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| "Website was easy to use, shipping was fast and easy. All around great experience!" | |
| Will L. (Ottawa) | 2023-01-04 |
| Verified Buyer |
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| "Youth scooter was a Perfect fit for my son, great shipping, excellent prices and great components. Thanks!" | |
| Dale M. (Currys Corner) | 2023-01-03 |
| Verified Buyer |
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| "I bought this Lucky skate Pro for my great grandson he was so happy he say it is the best ." | |
| Lillian Seymour (Langley) | 2022-12-31 |
| Verified Buyer |
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| "You guys rock. Fast shipping, products were exactly as advertised, amazing. The a ton." | |
| Joe L. (Crapaud) | 2022-12-30 |
| Verified Buyer |
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| "Skates fit the kids perfect and they loved them!" | |
| Paul Harris (Petersburg) | 2022-12-29 |
| Verified Buyer |
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| "Great Service!" | |
| Leanne Rose (Steady Brook) | 2022-12-29 |
| Verified Buyer |
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| "I purchased a ramp for my nephew when it came up under my SkatePro search for "scooter accessories". The ramp was too small to be used with a scooter, the scooter top just jammed up against it while the back wheels were still on the ground. I would say this is false advertisement, but Skatepro would not offer a return as my nephew had used the product (which is when we discovered that it didn't work)." | |
| Tabitha K. (Dryden) | 2022-12-29 |
Reply from SkatePro: Hi Tabitha, thank you for taking your time to give us feedback. We're sorry to hear that the ramp didn't live up to your expectations. In our experience, it's completely usable for scooters, but given the size of it and being a Mini model, we would only recommend it for beginners. We state this in the description of the product. Furthermore, the measurements of the item can also be found there. Our return policy does not allow the return of used item. This can be found on our website, so our customers are aware of it before purchasing from us. /SkatePro Customer Connection Team |
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| Verified Buyer |
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| "Good prices. Received items exactly as ordered. Shipping was on time. No extra fees after checkout. Overall excellent experience!!" | |
| Y. Richard (Shediac) | 2022-12-29 |
| Verified Buyer |
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| "Can’t say a bad thing!" | |
| Carmen Steele (Crossfield) | 2022-12-29 |
| Verified Buyer |
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| "Our boys love them!!" | |
| STEPHANIE CROSS (King City) | 2022-12-28 |
| Verified Buyer |
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| "Very easy to navigate and order online and the skateboard arrived on time (early, actually) and in good condition." | |
| Hilary W. (Kingston) | 2022-12-28 |
| Verified Buyer |
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| "Great look and quality, amazing looks and sturdy built. Arrived super fast. Recommend." | |
| R. Dogaru (Victoria) | 2022-12-28 |
| Verified Buyer |
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| "Ermegawd - so rad. I live in Canada and didn't realize the skates were shipping from overseas, but was so pumped when they arrived not 10 days later. The product quality is awesome, graphics are A+ and the value is superb. Couldn't be more stoked." | |
| Jessica J. (Golden) | 2022-12-28 |
| Verified Buyer |
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| "I live in Canada and this company presents itself as Canadian using a .ca domain. My order was a Christmas present for my daughter, and it arrives with an EU plug?!? When I ask on WhatsApp about it, the response is “ Hey, yes they come with an EU Charger :)”. Terrible customer service, if you live in North America, steer clear of this retailer." | |
| Jeff McD (Burlington) | 2022-12-28 |
Reply from SkatePro: thank you for your review. Sorry for the confusion. We offer a translated and Canadian domain to facilitate the customer experience. In the company information you can see that we are located in Denmark. We look forward to helping you in the future and are open to solving any problems that arise from the confusion. |
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| Verified Buyer |
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| "The Riot Industries scooter seems very well made but haven’t used it much yet. Skate pro price was very competitive and received my order very quickly!" | |
| Tina J. (Port Moody) | 2022-12-28 |
| Verified Buyer |
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| "Appreciated the excellent communication with purchase. Shipping was fast & accurate & sizing charts for wakeboard vest helpful. Best pricing comparable. No hesitation to purchase from skatepro.ca again" | |
| Erin Hunter (Red Deer) | 2022-12-28 |
| Verified Buyer |
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| "Great product. Great price and arrived on time. Would definitely recommend skatepro." | |
| Brian H. (Wellington) | 2022-12-28 |
| Verified Buyer |
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| "Decent price, fast service, great follow up" | |
| Scott Baker-McGarva (Garibaldi Highlands) | 2022-12-28 |
| Verified Buyer |
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| "Happy Christmas to everyone!" | |
| Louis-Philippe Cloutier (Lévis) | 2022-12-28 |
| Verified Buyer |
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| "Got my stuff in a very timely manner!" | |
| Patrick Rupert (Dartmouth) | 2022-12-27 |
| Verified Buyer |
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| "My grandson loves it" | |
| Caroline Peters (Summerside) | 2022-12-27 |
| Verified Buyer |
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| "Product was exactly what we wanted, packaging was perfect, very satisfied!" | |
| Ann Dery (Verdun) | 2022-12-27 |
| Verified Buyer |
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| "Great products" | |
| Arthur Wenngatz (Calgary) | 2022-12-27 |
| Verified Buyer |
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| "Awesome product, very comfortable and easy on the feet. Quick delivery and packaged nicely." | |
| Edward S. (Etobicoke) | 2022-12-27 |
| Verified Buyer |
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| "Excellent service malgré quelques changements que j'ai du faire en cours de route. Les skis ont été livrés selon le calendrier." | |
| Darquis Gagne (Gatineau) | 2022-12-19 |
| Verified Buyer |
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| "Super happy with Skate Pro!! The items I ordered came quickly (5 days!!) and everything is in excellent condition! I will buy from here again!" | |
| Corinne Kohlert (Sylvan Lake) | 2022-12-13 |
| Verified Buyer |
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| "No issues, satisfied" | |
| Ian William Phemister (Hillsdale) | 2022-12-13 |
| Verified Buyer |
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| "Top quality. Definitely recommend." | |
| Neil Da Silva (Kleinburg) | 2022-12-13 |
| Verified Buyer |
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| "The description of this product was correct and size chart was accurate. Shipping was fast. These boots are super comfortable and warm!" | |
| Bea Moritz (Kelowna) | 2022-12-13 |
| Verified Buyer |
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| "Can't really review the skiing experience yet since there hasn't been enough snow around where I live (thus why it isn't a 5 star review), however from what I can see the overall quality seems pretty good! Shipping arrived as indicated with no issues, packaging was quite substantial to protect the skis. Also appreciated SkatePro offering to put the fixations on the skis directly for free :)" | |
| Vincent L. (Halifax) | 2022-12-13 |
| Verified Buyer |
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| "Fast shipping, excellent quality" | |
| Peter Demko (Keswick) | 2022-12-13 |
| Verified Buyer |
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| "I had no issues whatsoever. Shipping didn’t take too long. Satisfied." | |
| David Jeffrey (Fredericton) | 2022-12-13 |
| Verified Buyer |
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| "five star" | |
| Brian Martin (Edmonton) | 2022-11-28 |
| Verified Buyer |
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| "Classic deck! Love it!" | |
| Robin Jones (Kelowna) | 2022-11-16 |
| Verified Buyer |
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| "Acceptabile" | |
| Natalia KUZNETSOVA (North York) | 2022-11-16 |
| Verified Buyer |
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| "Always excited to see a package from SkatePro arrive!" | |
| S. Neale (North Vancouver) | 2022-11-10 |
| Verified Buyer |
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| "Super happy. Well packaged. Shipping speed was good. Great products. Thanks." | |
| Scott Williams (Toronto) | 2022-11-10 |
| Verified Buyer |
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| "Delivery arrived quickly, pricing was fair and communication was great!" | |
| Kristin Blades (Beaver County) | 2022-11-04 |
