Shipping Info

This page concerns orders from Canada. Read about shipping time, delivery price, delivery options, tracking and customs/tax.

Shipping time

3-5 business days, for orders with all items in stock. The expected delivery date will be shown clearly during the checkout process and the order confirmation. Notice that we do not ship your order before all the items are in stock.

You will receive an e-mail notification if the shipment of your order has been delayed.

Delivery options and prices

* Shipping cost is based on product weight and size. It is calculated in checkout.

Note: Some products may be subject to an additional fee if our delivery companies classify them as oversized items. All additional costs will be shown at the checkout.

Tracking

When your order is shipped, you will receive an email with a link to the Track-and-Trace information of your parcel.

In case of damaged or undelivered parcels

Please be sure to examine the item, when you receive it. Should there be any damages or was the parcel not delivered as expected, please contact SkatePro as soon as possible. For details, please go to our Terms and Conditions page.

Customs and Tax

VAT, shipping and handling charges are calculated during checkout. You will not be charged any import duties upon receiving the order.

VAT Refund

If you are a citizen of a non-EU country and received an order with VAT (delivery to a country within the EU), then you can get a refund of the VAT that you paid. In order to do that, you have to send us the original invoice with a stamp from the customs of the country in the EU, you are leaving, when traveling back to your homeland. This document needs to be sent to SkatePro latest 2½ months after the goods have been exported outside of the EU.

We charge an administration fee of $20 per invoice, which will be subtracted from the refunded VAT.