Change the delivery address

In case the order hasn't been shipped yet, we might be able to change the delivery address. Please send us an email on .

Change my email or phone number

Unfortunately, it is currently not possible to change the email address or the phone number once the order has been placed.

See current order status

To see the current order status please go to My order page.

How do I redeem my gift card?

If you have a gift card code, you can either add it to your SkatePro account or directly enter it during the checkout, where you select the option Redeem voucher/coupon, below the payment field.

How do I use my SkatePro credit?

To get access to your credit, you need to log into your SkatePro account. When you are logged in, you can place an order and choose to pay with your credit. The amount of your credit is automatically withdrawn from your order total.

How long does the shipping take?

To see up-to-date shipping time estimates, please continue to shopping cart or go to our shipping info page.

Why do I have 2 tracking links?

We have 2 warehouses, one in Denmark and one in Belgium. On some occasions, we ship your order from both warehouses, meaning the products will not be sent together and might not arrive at the same time. In this case, you will be informed in the same email in which we provided you with your tracking links.

I have received a wrong item

Please send us an email with your:

• order number
• a picture of the item you have received
• a picture of the barcode and/or yellow label on the back of the product

Please don’t send the item back to us yet. We will make sure to provide you with a return label when you contact us. :)

I have received a damaged product.

Was your parcel damaged upon arrival? Was it taped by the delivery company?

If so, please send us an email with:

• your order number
• 5 pictures of your parcel from different angles to demonstrate the extent of the damage
• description of the damage

My order is missing a product.

Please check the 3 scenarios below.

1. Damaged parcel

Was your parcel damaged upon arrival? Was it taped by the delivery company? Or is there anything else indicating, that an item could have been lost during transportation?

If so, please send us an email with

• your order number
• 5 pictures of your parcel from different angles to demonstrate the extent of the damage
• info about which product was missing

2. Did you get two tracking links?

We have 2 warehouses, one in Denmark and one in Belgium. On some occasions, we ship your order from both warehouses, meaning the products will not be sent together and might not arrive at the same time. In this case, you will be informed in the same email in which we provided you with your tracking links.

3. None of the above

If the parcel is not damaged and there is only one tracking link in your email, we kindly ask you to reach out to us.

How do I return my order?

Do you need to return something to us? No problem, we made sure to make it hassle-free. At SkatePro you can easily register your return online and order a label for the local parcel shop.

Can I return every item?

No, not everything ordered can be returned. You can't return services that you asked us to perform to modify products and products which were customized to your needs. More details: Right of Withdrawal exceptions

Can I exchange a product?

You can easily return your products to us and place a new order for the desired exchange item. Once we receive your parcel, we will process your refund and notify you upon completion.

How much time do I have to return a product?

At SkatePro you can return your products within 365 days.

Do you have a faulty product?

Did you find a malfunction or defect on a product you bought? Please don’t send the item back to us immediately.

Read our claim guide and contact us instead, as most cases can be closed before items need to be sent back and forth.